Revenue Operations Analyst

About Us:

AltaML is a leading North American applied AI company with extensive experience in building and operationalizing AI software solutions in 3 forms: The Services we offer, the Reusable IP that allows us to build faster, and the product solutions we develop through our Venture Studio. Together, this forms our business model and allows us to truly elevate our human potential through Applied AI.

We are a company like no other – we believe in making small bets, failing fast, and being better together. We are looking for creative problem-solvers who obsess about the customer to find wins across different industries.

We don’t hire for fit; we hire to add. We are looking for people who play our core values of being: Agile, Gritty Humble, and Happy. If you’re passionate about AI/ML, thrive in a dynamic environment, and want to work with a diverse team of wickedly smart people, we want to hear from you!

As a Revenue Operations Analyst, you will play a key role in driving the efficiency and effectiveness of the sales organization. You will be responsible for maintaining our CRM platform (Hubspot), gathering and analyzing sales data, and supporting the sales team with insights that enhance productivity and performance. Additionally, you will identify and leverage AI tools to optimize sales processes across the entire sales lifecycle, from market and target account research to contract and RFP analysis and automation.

We're looking for a proactive individual who can work cross-functionally to enhance our revenue operations and is comfortable with both CRM and sales tools management, as well as the latest AI applications and agents that drive efficiency across the sales tools and workflows. You'll report to the Director of Sales as part of the Sales Enablement team, and will work with stakeholders across Sales, Marketing, and Finance teams, with a goal of helping to maximize sales pipeline velocity. You will do that by identifying Go-to-Market process friction points and developing and leading initiatives to address them. Your aim will be to make the work of our Sales team more effective by improving process design, optimizing our CRM and sales apps, and leveraging AI tools and automation solutions.

What You'll Do:

• CRM Administration: Manage and maintain the Hubspot platform, ensuring data quality, integrity, and security. Handle user setup, roles, profiles, permissions, and other administrative tasks to support an optimized CRM environment.
• Data Management: Organize and maintain sales data within Hubspot and other integrated tools to ensure accurate reporting and analysis.
• AI-Driven Sales Lifecycle Optimization: Implement and manage AI tools to support all stages of the sales lifecycle, including Target Account Research, Lead Qualification and Nurturing, and Contract and RFP analysis and Automation.
• Sales Performance Reporting: Design and build reports and dashboards to track key performance indicators (KPIs) and support data-driven decision-making. Analyze data to identify sales trends, uncover areas for improvement, and report findings to leadership.
• Process Improvement: Collaborate with sales, marketing, and delivery teams to identify and implement process improvements that enhance sales productivity and efficiency. Propose solutions that streamline workflows across the CRM and other sales tools.
• AI Integration with Sales Tools: Ensure seamless integration of AI tools with existing sales technology to maximize efficiency and effectiveness.
• User Support & Training: Provide ongoing support and training to sales team members on best practices within Hubspot, AI tools, and other sales tools. Address user inquiries and support tickets promptly.
• Documentation: Maintain technical documentation for Hubspot configurations and AI tool integrations to support user training, workflows, and process improvements to ensure knowledge sharing and continuity.

What You Bring:

• 3+ years of experience in Sales Operations/Revenue Operations, CRM Administration, or related experience in B2B enterprise consultative sales organizations (low volume, high value sales environments).
• Hold a Hubspot Admin certification (Revenue Operations, HubSpot Reporting, Sales Enablement etc).
• Experience using and implementing AI tools and automations (LLMs, AI Agents, AI-powered tools)
• Experience creating Hubspot sequences/automations, managing pipelines, creating reports, with strong knowledge of CRM best practices.
• Strong analytical skills with proficiency in Excel/Google sheetsDetail-oriented with a proactive approach to problem-solving and process optimization.
• Excellent communication skills, with the ability to translate technical information for non-technical stakeholders
• Ability to work independently and collaboratively with cross-functional teams

Responsible AI (RAI)

AltaML employees, contractors, and associates must be trained and well-versed in the importance of Responsible AI and empowered to enact RAI principles by developing and deploying AI solutions. They should also be empowered to raise and escalate RAI concerns as required.

AltaML is responsible for elevating public discourse and awareness of AI through open, transparent communications with the broader public.

Equal Opportunities

AltaML is dedicated to fostering a safe, diverse, and inclusive workplace as an equal-opportunity employer. We welcome applications from qualified individuals of all backgrounds, encompassing ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and educational backgrounds. If you are invited for an interview and require accommodations during the interview process, please don’t hesitate to let us know.

AltaML acknowledges that its head office is located on Treaty 6 territory, and respects the histories, languages, and cultures of First Nations, Métis, Inuit, and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

We Look for A-Players Who:

- Express our core values

- Are hungry for knowledge

- Want to learn new skills

- Are respectful

- Collaborate with others across the whole company

- Share knowledge with coworkers

- Educate and promote AI and ML concepts both internally and externally

- Have a high work ethic and are self-motivated

Our Perks:

🌴Uncapped Vacation - For all full time, permanent employees. Seriously, take the time you need - when you need it.

🚀Make an Impact - Witness the impact your work contribution has on the success of our company.

👩🏿‍💻Working with PhD and Master Level Colleagues - Endless conversations around the latest in Machine Learning and Applied AI.

🩺Competitive Benefits - For all full time, permanent employees.

🏢 Office as a Resource -  Hybrid work environment with state-of-the-art office spaces that ignite collaboration.

⚡Big Slack Energy - IYKYK.

Our Culture:

You will be working in a high-paced environment focused on creating unique ML solutions to problems across multiple industries to generate impactful value. You will be working at a company with employees who have multiple years of industrial and academic experience in data science, software engineering, product development, and machine learning fields.

You will be able to experience a collaborative company culture, which means we believe in working hard, getting the job done, and enjoying the group social on Fridays. You’ll also get flexibility in where you work, what hours you work, how much vacation you take, and what you wear. We expect hard work but respect work/life balance.

Core Values:

At AltaML, we are driven by our core values. We believe that by embodying these values in everything we do, we will exceed our customer’s expectations while creating a positive and empowering work environment for our team members. We are dedicated to living our values and strive to make them the foundation for our success. 

Gritty - We are entrepreneurial, determined, and resilient, pushing through challenges to achieve our goals.

Agile - We make decisions based on “little bets” creating a safe space to take risks. We embrace an interactive process, allowing ideas to fail quickly or be scaled iteratively. Together, we continuously refine and improve our approach to reach the desired outcome. 

Humble - We listen to data, embrace new ideas, admit limitations and take ownership to solve problems. We constantly push ourselves to improve and excel.  

Happy - We ignite passion and purpose by fostering a dynamic work environment. We encourage tap dancing to work, common sense over rules, empowering team members to find joy in their contributions, and being your authentic self.