Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
This is a remote-based position that can be located anywhere in the United States or Canada.
Our Customer Success Team is growing and we're looking for a Sales Acceleration Program Director.
The Sales Acceleration Program Director is responsible for the design and delivery of a new Customer Success program with the goal of helping Calix Broadband Service Provider (BSP) Customers effectively build a culture of selling across their organizations, driving their subscriber/member adoption of SmartLife Solutions.
This role will partner cross-functionally to develop and evolve program elements across Sales and Marketing as well as other Success Teams to ensure a comprehensive approach for key BSP departments including leadership, frontline teams and marketers. In addition to program leadership, this role will also work directly with customers to deliver 1:1 and 1:Many consultations and engagements that enable our BSPs to transform their company and deliver business outcomes that drive immediate value and exceptional experiences for their subscribers.
Responsibilities:
- Cross-functionally lead the Success strategy and plan for the Sales Acceleration Program, with input from Sales, Marketing, Delivery, Education, Guidance and Renewals, and drive alignment to deliver success and adoption of the program.
- Design, refine and deliver 1:1 and 1:Many content and consultations for targeted customers.
- Partner with Success Solution leads and PLL to ensure that future product roadmaps reflect the requests from our most ambitious and complex customers as well as the needs from our smaller customers.
- Lead monthly Exec Readouts, maintaining a clear, strategic, prioritized view at all times of how we make our customers successful, own the action plan and coordinate execution across the cross-functional team.
- Define and refine key strategic programs elements which accelerate customer enablement and subscriber/member adoption.
- Define Engagement strategy and create engagements that will drive the highest impact to Calix customers.
- Understand our Customer’s competitive environment and evolve the program to help our Customers compete and sell, in both B2B and B2C markets.
- Promote a customer-centric mindset across the organization and align projects across teams.
- Maintain deep understanding of the full Calix Platform and Solutions, and GTM strategy.
- Stay updated on industry trends, best practices, and product features, and educate customers on how to leverage them.
- Present at Calix and Industry events.
- Overachieve team and individual goals.
Qualifications and Skills:
- 15+ years of sales/sales operations experience and program management with a demonstrated track record of success in a fast paced, collaborative environment.
- Experience in telecommunications/broadband preferred.
- Experience in building and delivering training to adults preferred
- Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention.
- Exceptional entrepreneurial, data-focused, business strategy and marketing mindset with a keen ability to effectively interface with customers at all levels and functions of organizations.
- Strong interpersonal, written and public speaking skills and the ability to work effectively across multiple audiences and levels within both internal and external organizations.
- Extensive experience working in cross-functional teams, building consensus and achievement of a shared vision, affecting change.
- Excellent project management skills and strong attention to detail.
- Proactive nature, approaching all situations with an empathetic and patient manner.
- Experience working in a geographically distributed team with ability to foster strong working relationship throughout the organization.
- Future Travel Expectation: Approximately 25%
Location:
- Remote-based position that can be located anywhere in the United States or Canada.
#LI-Remote
Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.
For more information on our benefits click here.
There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.
San Francisco Bay Area Only:
190,900.00 - 286,400.00 USD Annual
National Major Cities plus, CA, CO, NY Metro area:
166,000.00 - 249,000.00 USD Annual
Regional plus NY:
149,400.00 - 224,100.00 USD Annual
