We are hiring a Sales and Install Coordinator in Calgary, AB!
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the Sales and Install Team Lead, The Sales and Install Coordinator plays a key role in ensuring a smooth transition from sales to installation by managing documentation, scheduling, and customer communication. This position supports cross-functional coordination between teams, handles warranty and compliance processes, and provides proactive updates to ensure customer satisfaction and project efficiency. Ideal candidates are organized, collaborative, and committed to delivering a seamless client experience.
Perks and Benefits to working at Action Furnace:
- Competitive annual salary
- Exceptional health and dental benefits
- RRSP matching program
- Health spending account
- Employee assistance program
- Life insurance
Responsibilities:
This position will include, but not be limited to the following:
Documentation and Compliance Management:
- Ensure all sales documentation, permits, and contracts are accurate and complete before transitioning to the install team.
- Verify financing approvals and compliance with company policies and lender requirements.
- Maintain organized records of customer files, warranties, and project details.
Job Scheduling and Coordination:
- Coordinate scheduling between sales, installation crews, and customers to optimize efficiency and meet deadlines.
- Communicate schedule updates to all stakeholders and adjust as needed for delays or changes.
- Ensure the installation team has all necessary materials and information for each job.
Customer Communication Experience:
- Serve as the main point of contact for customers during the sales-to-install process.
- Provide proactive updates on project status, timelines, and next steps.
- Follow up with customers post-installation to confirm satisfaction and address any concerns.
Warranty and Post Install Management:
- Register warranties with manufacturers accurately and in a timely manner.
- Ensure customers receive documentation for their warranties and understand coverage.
- Coordinate follow-ups for service agreements, recalls, or maintenance as needed.
Collaboration and Process Support:
- Act as a liaison between the sales, installation, dispatch, and service teams to ensure a seamless handoff.
- Identify and address bottlenecks in the process to improve efficiency.
- Support the sales and install team leads by providing regular updates on project progress and customer feedback.
Qualifications Include:
- 1-3 years of experience in customer service, or administrative support
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proactive problem-solving skills and customer first mindset.
- Ability to multitask and prioritize in a fast-paced environment.
Values:
- Commitment to Teaching and Learning – Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
- Integrity – Demonstrates ability to follow through on commitments – Do the right thing.
- Embrace Change – Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
- Team Player – Ability to work collaboratively with others to achieve company objectives.
We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying!
Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.
