Lead store sales and service operations to drive sales, conversion, and customer satisfaction. Coach and develop team members, ensure SOP and policy compliance, manage POS and fulfillment processes (BOPIS/Same Day Delivery), oversee in-store programs (balloons, parties, Cut Bar, framing), and support asset protection and operational continuity as Manager-on-Duty.
Store - CAL-EAST HILLS, ABThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.
Major Activities
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
- Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
- Oversee Balloons business, birthday party operations, and other in-store programs and events
- Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
- Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
- Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
- Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Other duties as assigned
Minimum Type of Experience Required
- 3+ years retail leadership experience
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Work hours include nights, weekends and early mornings
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Drive new business and expand enterprise accounts by positioning CrowdStrike as the preferred cybersecurity supplier. Build and maintain C-level relationships, develop account plans, lead virtual teams, manage pipeline and forecasts, and close large solutions. Collaborate with internal teams to deliver tailored proposals and consistently meet or exceed individual sales quotas.
Top Skills:
Ai TechnologiesSalesforce
Kids + Family • Retail
Provide friendly customer service, assist customers locating products, operate checkout and cash-handling, enroll customers in rewards/credit programs, support BOPIS and ship-from-store, unload and stock merchandise, follow planograms and recovery standards, maintain store safety and shrink programs, and cross-train in custom framing.
Information Technology • Marketing Tech • Mobile • Software
Sell Scarpel Telecom's A2P SMS solutions to enterprise clients across iGaming, Crypto, Fintech and other regulated sectors. Own full sales cycle, build pipeline from existing networks, forecast using CRM, collaborate with internal teams, and drive international revenue growth.
Top Skills:
A2P MessagingA2P SmsCRM
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
