Join one of Boston's top startups and help solve a huge challenge for product managers and developers: understanding the customer experience. We're looking for a highly motivated Customer Success Manager to join our fast growing CS Team at LogRocket. We have a product that customers are already raving about, and your experience will help in building the processes that leads to successful, long-term relationships with our customers.
LogRocket is the first system that gives developers complete visibility into their customer's experience. We've already attracted an elite roster of customers and we've raised over $30M from top investors including Battery Ventures and Matrix Partners. If this sounds like a good fit, we'd love to hear from you!
About You
- 2+ years experience in Customer Success
- Experience owning retention, churn rate, and organic upsells- sales background preferred
- Ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational skills and detail oriented skills needed
- Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
- Demonstrated ability to communicate both technical and business concepts
- Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
- Proven track record of managing successful cross-functional programs that drive customer success
- Ability to work cross departmentally with internal teams such as engineering, sales, account management, product, and support
- Comfortable traveling to meet with customers in person
- Technology industry experience preferred
- Love for start ups- a must!
Perks
- Work closely with customer executives and other key stakeholders
- Opportunity to own core metrics such as renewal rate and churn
- Catered lunch
- Fully stocked kitchen with all your favorite snacks and cold brew
- Unlimited vacation policy
- Health, dental, and vision benefits
- 401k and commuter benefits
- Fun company outings and events
What We Do
LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create ideal product experiences across web and mobile apps. Located in Downtown Crossing, we’re on a mission to build the best possible frontend monitoring solutions for engineering and product teams.
Why Work With Us
LogRocket is the only analytics & error tracking platform that doesn’t want its users spending all their time staring at dashboards and sifting through noisy alerts. We’re always looking for better ways to help customers find the most severe things holding back their apps so they can spend their time doing what they love – building great software!
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