Section manager, Accident Benefits

As a Section manager, Accident Benefits you will oversee a team of claims advisors who focus on proactive, positive communications with clients to promote and facilitate their recovery from accident-related impairments. Your role involves using your ability to make quality decisions, optimize work processes, contribute to the organization’s strategic plan, and effectively manage a portion of operations activities. With an ability to develop talent and drive results, you can effectively manage people and performance and ensure member/client satisfaction. More specifically, you will be required to:

• Support the immediate supervisor by helping with work organization and operational planning for the team

• Develop, implement, and track your team’s action plan, ensuring alignment with the organization’s strategic orientations in a performance management context

• Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity in keeping with Desjardins values

• Define and ensure the implementation of activities related to the team’s services to maximize targeted business results and ensure member and client satisfaction

• Support the administrative team’s action plan by successfully managing individual and team performance

• Consistently model and promote Desjardins behaviours, cooperative values, and a member-client culture 

• Focus on indemnity accuracy and continuously improve results and outcomes under your responsibility

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid #ONCL04*

What you bring to the table

• Bachelor's degree in a related field

• A minimum of seven years of relevant experience, including two years of management experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Casualty Insurance industry experience 

• Chartered Insurance Professional (CIP) designation or comparable industry designation 

• Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Advanced knowledge of accident benefits, Workplace Safety and Insurance Board (WSIB), medical / legal, or other casualty insurance framework

• Advanced knowledge of Alberta regulatory changes within Accident benefits

• Available to travel occasionally between offices (including to Ontario)

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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