Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.
Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.
Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.
Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
Our Role
As Ada’s Senior Accountant, you will report to the Accounting Manager and lead the execution of Ada’s full-cycle month-end accounting in addition to assisting with day-to-day financial operations. You will have the opportunity to support Ada on its mission to automate the world’s customer service. You will work closely with Finance and Operations to ensure all work is done accurately and in a timely manner, while creating a robust internal controls framework with detailed documentation.
About You
- You have 2 - 4 years of experience in a full-cycle month-end accounting role, preferably in a tech or B2B SaaS environment.
- You have completed your CPA designation.
- You have experience with NetSuite and its Advanced Revenue Management (ARM) module.
- You have experience with IFRS.
- You have experience reporting with multiple currencies and complex consolidations.
- You have exceptional attention to detail and strong Excel skills.
- You love figuring out the numbers and drawing insights from what you uncover.
- You are looking to be in a fast-paced environment with opportunities to learn and grow.
Outcomes
- Execute the full cycle month-end close process, including preparing journal entries and reconciliations in addition to the ownership of capitalized commissions, accruals, prepaids, leases, fixed assets and cash.
- Ensure the accuracy and completeness of revenue by processing contracts and contract amendments into NetSuite on a timely basis.
- Preparation of revenue recognition entries and related monthly reports and reconciliations, including variance analyses of subscription revenue.
- Preparation and analysis of month over month variances in the balance sheet and income statement.
- Assist with finance operations tasks, including issuing customer invoices, customer collections and processing customer billing requests.
- Assist with the annual audit of the consolidated financial statements.
- Create and update process documentation where necessary.
- Identify opportunities for process improvements in the month-end close cycle.
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian residents
- Development opportunities
The expected salary range for this position is $90,000 to $107,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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Top Skills
What We Do
Built for support teams, Ada's AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Why Work With Us
Join Ada at the forefront of AI-powered customer service.
We’re a team of brilliant and fast-moving minds driven toward defining the future of automation.
Our radically transparent culture energizes and inspires us to continuously raise the bar.
Make an impression. Own it at Ada.
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