The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope will cover the global customer base but with a focus on customers in NA.
You will report directly to our Blending and Movement Engineering Manager, and you’ll work out of our Markham or Calgary locations on a hybrid work schedule.
This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.
Responsibilities
RESPONSIBILITIES
- Provide product and application support for external customers
- Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
- Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
- Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
- Participate in review and testing of new releases to ensure customer issues are resolved
- Deliver customer training and provide technical support to the sales organization
- Assist the PBM Team Leader to develop and implement strong teamwork processes and standards
- Share knowledge and best practices within the team.
- Act as a technical mentor for less experienced team members
- Ability to travel 10% within North America
- Comprehensive health benefits, including medical, vision, dental, and mental health coverage
- Paid vacation and statutory holidays in accordance with Canadian labor standards
- Retirement plan (based on regional policy)
- Opportunities for career growth within a global organization
- Professional development programs and continuous learning opportunities
The annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
This position is for a current vacancy.
YOU MUST HAVE
- Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
- 5 to 7 years relevant experience – use of Blending Applications tools.
- 5 to 7 years customer technical support experience with the designated Advanced Applications
- 5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
WE VALUE
- High customer satisfaction levels as measured in the customer satisfaction survey
- Ability to resolve customer issues within an agreed Service Level
- Strong interest in developing a career in the Blending field
- Excellent problem solving and troubleshooting skills and attention to detail
- Excellent verbal and written technical communication & presentation skills
- Customer focused mentality
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