Provides advanced application and technical support for Honeywell blending solutions, resolving customer issues, testing releases, delivering training, supporting sales, and improving team processes. The role collaborates globally, contributes to knowledge-base content, mentors junior staff, and supports refinery and process automation customers across North America. Travel is approximately 10%.
The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope will cover the global customer base but with a focus on customers in NA.
You will report directly to our Blending and Movement Engineering Manager, and you’ll work out of our Markham or Calgary locations on a hybrid work schedule.
This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.
Responsibilities
RESPONSIBILITIES
- Provide product and application support for external customers
- Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
- Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
- Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
- Participate in review and testing of new releases to ensure customer issues are resolved
- Deliver customer training and provide technical support to the sales organization
- Assist the PBM Team Leader to develop and implement strong teamwork processes and standards
- Share knowledge and best practices within the team.
- Act as a technical mentor for less experienced team members
- Ability to travel 10% within North America
- Comprehensive health benefits, including medical, vision, dental, and mental health coverage
- Paid vacation and statutory holidays in accordance with Canadian labor standards
- Retirement plan (based on regional policy)
- Opportunities for career growth within a global organization
- Professional development programs and continuous learning opportunities
YOU MUST HAVE
- Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
- 5 to 7 years relevant experience – use of Blending Applications tools.
- 5 to 7 years customer technical support experience with the designated Advanced Applications
- 5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
WE VALUE
- High customer satisfaction levels as measured in the customer satisfaction survey
- Ability to resolve customer issues within an agreed Service Level
- Strong interest in developing a career in the Blending field
- Excellent problem solving and troubleshooting skills and attention to detail
- Excellent verbal and written technical communication & presentation skills
- Customer focused mentality
The annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
This position is for a current vacancy.
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.Similar Jobs
Aerospace • Security • Energy • Industrial
Provides global technical and application support for Honeywell blending applications, primarily serving North American customers. Responsibilities include resolving customer issues, collaborating with global engineering teams, testing product releases, developing knowledge-base content, delivering customer training, supporting sales, improving team processes, and mentoring junior staff. The role requires expertise in blending applications, customer technical support, refinery processes, process automation, and PID control, with approximately 10% travel within North America.
Top Skills:
Honeywell Blending ApplicationsPid ControlProcess AutomationRefinery Processes
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.
Top Skills:
CRMCs PlatformDigital Engagement ToolsGainsightProduct AnalyticsTotango
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads North American commercialization of Mastercard and BVNK digital asset and stablecoin solutions. The role develops pipelines, originates and closes complex B2B partnerships, supports proposals and executive engagements, and drives adoption, revenue, and strategic partnerships across banks, fintechs, payment providers, marketplaces, and other digital economy participants. It also provides regional market expertise, informs product priorities, and develops use cases for cross-border payments, remittances, payouts, settlements, treasury, and wallet funding.
Top Skills:
BlockchainBvnk PlatformCryptocurrency InfrastructureDigital Asset PlatformsMastercard MoveStablecoins
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
