Ready to be a Titan?
ServiceTitan is looking for a Finance Transformation Manager with strong communication, organization, and critical thinking skills to join the Finance Transformation team. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/Finance system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.
What you'll do:
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Become a trusted and reliable partner, collaborating closely with Leadership, Finance, Operations, and Business Technology teams, to build and optimize cross-functional processes to address business problems.
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Own high impact initiatives and drive from conception to execution and ongoing iteration. This includes analyzing, translating, and defining business requirements into technical solutions, providing updates to stakeholders, and making adjustments as needed for timely delivery.
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Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.
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Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.
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Create testing scenarios and assist in user acceptance testing to ensure the tool meets requirements and functions as intended.
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Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.
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Implement and maintain KPIs to track the effectiveness of new solutions. Use data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.
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Partner with the Business Technology team to align business roadmap with cross-team capacity and prioritization for system development.
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Perform ad-hoc or BAU requests from stakeholders.
What you'll need:
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Bachelor’s degree is preferred or equivalent work experience
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5+ years of Finance operations experience in SaaS (or similar) with a strong understanding of Finance processes
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Experience in creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.
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Ability to understand business information to make effective business decisions in areas of expertise. Understanding of the business to apply knowledge and drive system & process best practices to meet organizational objectives.
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Strong cross-functional (written & verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.
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Ability to work backward from stakeholder needs to design and operationalize relevant system processes
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Ability to work against tight timelines; Project management experience is a plus
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Experience implementing an ERP, Billing tool, or other large cross-functional piece of software is a plus
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
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Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
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Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and 24/7 virtual healthcare.
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Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $113,900 CAD - $170,900 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
