Designs and maintains scalable backend services and APIs, develops customer-driven features, resolves complex production issues, and improves system performance, reliability, and scalability. The role contributes to architecture, cloud solutions, databases, high-volume data processing, CI/CD, testing, and Agile practices while collaborating with Product, Sales, Engineering, Customer Success, and customers.
Description
The company is hiring a Senior Backend Engineer to join its Customer Focus Group (CFG) — a technical team that connects engineering with the commercial side of the product.
CFG team members work across development, architecture, product, and customer-facing activities. The role involves understanding customer needs, translating them into product improvements, building new features, and solving urgent technical challenges.
We’re looking for a strong backend engineer who can combine deep technical expertise with a broader product and customer perspective. The role has a strong focus on infrastructure, performance, scalability, and customer satisfaction.
Responsibilities
- Design, build, and maintain scalable backend services and APIs
- Develop new features based on customer and product requirements
- Work closely with customers to understand their needs and translate them into technical solutions
- Investigate and resolve complex technical and production issues
- Improve system performance, reliability, and scalability
- Contribute to backend architecture and technical decision-making
- Work with SQL and NoSQL databases and support high-volume data processing
- Build and maintain cloud-based solutions using AWS, Azure, or GCP
- Collaborate with Product, Engineering, Sales, and Customer Success teams
- Participate in code reviews, testing, CI/CD, and Agile development processes
- Take ownership of features from design and development through deployment and support
- Help improve the overall customer experience and product quality
- Strong understanding of backend architecture, including microservices, API design, and design patterns
- Proficiency in Node.js / TypeScript or another relevant backend language
- Experience with SQL and NoSQL databases
- Experience building and scaling systems for high-volume data processing
- Hands-on experience with AWS, Azure, or GCP
- Familiarity with cloud services such as serverless computing and managed databases
- 5+ years of backend development experience, preferably with customer-focused products
- Strong problem-solving skills and experience building performant, scalable solutions
- Experience with Agile development and CI/CD pipelines
- Excellent communication and collaboration skills, including working with globally distributed teams
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