Who we are:
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.
Is This You?
You are confident in your ability to analyze and understand complex business processes and translate them into effective IT solutions. You are ready to dive deep into business challenges, providing strategic solutions that enhance daily operations and drive continuous improvement. You thrive in a dynamic environment and are excited to be part of a transformational team, embarking on a technological revolution with the opportunity to influence and shape the future of the business.
If you are a collaborative team player with a passion for making a significant impact, and you aspire to be part of a technological journey you can look back on with immense pride, knowing you played a crucial role, then this is the perfect opportunity for you.
The position:
Trail Appliances is seeking an experienced, self-motivated IT Business Analyst to help enhance the systems and processes that support our mission of delivering exceptional service and value to our customers. In this role, you’ll play a key part in shaping technology solutions that strengthen efficiency, enable innovation, and empower our teams to continue building on our reputation as an industry leader rooted in integrity, respect, and collaboration.
This is a hybrid position that requires availability onsite at our Calgary (South) location.
What we offer:
We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:
- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts
What you’ll be doing:
- Gather, analyze, and document business requirements, workflows, and improvement opportunities in collaboration with stakeholders.
- Design and implement scalable IT solutions aligned with business needs and company objectives.
- Lead testing and quality assurance activities, including test planning, UAT coordination, and defect tracking.
- Manage IT projects by developing plans, coordinating cross-functional teams, and monitoring progress to achieve milestones.
- Provide data analysis, reporting, training, and ongoing support to ensure effective use of IT systems and drive business decisions.
What you need to be successful:
- Bachelor’s degree in IT, Business, or a related field, with relevant certifications considered an asset.
- 5+ years of experience as a Business Analyst or in a similar role.
- Strong knowledge of business processes, IT systems, and project management methodologies (Agile/Waterfall).
- Proficiency with data analysis, reporting, and project management tools (e.g., Power BI, Excel, JIRA, Visio).
- Excellent communication, documentation, and stakeholder relationship skills, with ERP or retail/distribution experience an advantage.
Availability:
This is a full-time position and will require you to be available:
Monday to Friday from 7:00am to 5:00pm. On-call as needed
We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.
