What will you be doing?
Collaborating with external or group wide specialists to facilitate ideation, requirement gathering, design and delivery of initiatives.
Generating insights, identifying key and emerging trends and issues relating to delivering strategy and underpinning capabilities.
Analysing, modelling and determining appropriate approaches to improve member experience and operational efficiency.
Providing data-driven recommendations on the improvement of systems and processes, measuring success of implementation and sharing key lessons learned.
Supporting the capability uplift of in relation to regulation changes across the business.
Developing and expanding continuous improvement toolkit and collateral to ensure reusability and adoption across the business.
What are we looking for in you?
Insurance, Financial Services or Product/UX/Service Design experience would be highly regarded.
Experience with business requirements elicitation, analysis, workshop facilitation and supporting business case development.
Significant Business Analyst experience, ideally within a similar size organisation.
Proven track record of translating highly technical and detailed data into user-friendly documentation and recommendations based on the data.
Excellent commercial acumen and the ability to think strategically and identify and mitigate risks to the program as well as opportunities.
Strong conceptual, financial, analytical, interpretive and problem-solving skills.
You can collaborate effectively with other teams across the organisation, demonstrating understanding around what motivates and challenges colleagues in different areas.
Demonstrated experience establishing and working in small, multidisciplinary, entrepreneurial and adaptive teams of internal and external resources.
Ability to build rapport and maintain professional relationships with all stakeholders.
Strong ability to generate data insights and translate into practical business recommendations.
Analytical and creative problem-solving skills, with keen attention to detail.
Experience working in a team-oriented and collaborative project delivery environment.
What can we offer you?
A workplace culture where our people feel valued, respected and empowered.
Work in flexible ways that meet work/life commitments and support wellbeing.
Join a connected and engaged Project delivery team, that shares best practise.
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development.
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
Opportunities for community engagement and corporate volunteering.
About RAC
RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact [email protected]
