Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
About the Team
Data wins. At USAA, we're building a high-performance Data, Analytics, Monitoring & Tools (DAMT) program embedded within our P&C Underwriting and Product Development organization — and we need the talent to make it happen. The DAMT team is modernizing how we deploy models, enable pricing decisions, and re-architect the data and tooling ecosystem that powers our Pricing & Underwriting factory. This is not a back-office function, and it is not a finished one. We are in build mode — the problems are real, the path isn't always clear, and the teammates around you matter as much as the tools in your hands. If ambiguity energizes you, collaboration is your default, and you do your best work when the answer isn't obvious, this is your team.
Role Summary
Serves as a bridge between business process, analytics, and delivery execution for DAMT. Identifies process gaps, structures ambiguous problems, translates business needs into actionable requirements, and connects analytical outputs to business decisions. Helps move current-state pain points into scalable future-state approaches. Cultivates DAMT project context and machine-readable artifacts to enable GenAI use cases across the team.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
- Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.
- Continuously refines hypotheses and identifies business questions to explore further.
- Facilitates the integration of the analytic strategy and business strategy.
- Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
- Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
- Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
- Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results.
- Translates findings into insights for strategy management and execution.
- Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.
- May provide guidance and on-the-job training to team members.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of data and/or analytics or strategy consulting experience; OR a minimum of 4 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data and/or analytics or strategy consulting.
- Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights.
- Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions.
- Experience performing complex data analysis using various data analytics tools (i.e.Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).
- Demonstrated experience in project management.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner
- P&C Personal Lines experience in pricing, underwriting, or product strategy with exposure to loss performance or rate adequacy.
- Familiarity with rating factors, policy/claims data structures, and how analytical outputs connect to product decisions.
- Hands-on experience working within software development environments — comfortable participating in sprints, contributing to technical requirements, and engaging directly with development teams.
- Systems thinker able to connect business processes, analytical findings, and member outcomes into a coherent narrative.
- Experience translating complex analysis into executive-ready narratives that drive decisions, not just inform them.
- Experience implementing GenAI workflows that accelerate delivery, improve deliverable quality, strengthen linkage between underlying technical work and design decisions, and sharpen executive-ready readouts.
Compensation range: The salary range for this position is: $103,450 - $186,210.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
