Senior Business Systems Analyst

Company: CGL
Department: Records and Information Management
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This role is currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Records and Information Management team develops compliant records and archive management frameworks and practices designed to enhance business process, strengthen decision making, and preserve corporate memory. Our team of dedicated and responsive information professionals work collaboratively with business partners to help them perform their work effectively and efficiently by ensuring recorded information is accurate, reliable and usable throughout its lifecycle.

As the Senior Business Systems Analyst, Records & Information Management you will develop and implement electronic information architectures and records management life cycle solutions. You will be responsible to help information owners quickly access and control their information and manage records retention and disposition.

• Acting as a subject matter expert for electronic records and information management solutioning, with emphasis on practical, useful implementation and automation of retention and disposition policies and processes.
• Designing and implementing electronic file, document and records management solutions and information architectures for business partners to meet both enterprise and end-user requirements.
• Collaborating with business partners to identify records and information management, technology solution, and process needs, documenting requirements and translating details into working models.
• Configuring document and records content platforms according to specifications, monitoring the effectiveness and making recommendations for optimization.
• Managing projects of medium size, scope and complexity for document and records management solution implementation, including assisting with change management and the creation of business cases, communications and project plans.
• Providing leadership, support and guidance in the planning, implementation, and adoption of records and information management strategies for new and existing technologies or methodologies, including performing testing and the development and delivery of training materials and procedures.
• Establishing and maintaining relationships with business partners to support ongoing alignment of electronic business systems technology and practices with Co-operators policies and standards.

• You have five years of experience as a Senior Business Analyst, Business Systems Analyst or in a related field, including experience in project management.
• You have a post-secondary degree in Business Management or Information Sciences, with specialization in Information Governance, Content Management Systems, Data Architecture or Business Systems Analysis.
• You have strong comprehension of records and information management principles, trends, standards and methodologies, and can implement in practical terms to meet corporate and end-user requirements.
• You have expert knowledge of content modelling, information architectures and configurations and working knowledge of information structures, metadata models and workflows with demonstrated technical proficiency in Microsoft 365 and SharePoint.
• Having the Certified Information Professional (CIP) designation or Certified Records Manager (CRM), Digital Archives Specialist (DAS), or Information Governance Professional (IGP) certification is an asset.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary/hourly range $72,847 - $121,411​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​ ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.​