The Senior CRM Consultant will provide technical leadership on Microsoft Dynamics 365 CRM, focusing on customer service solutions, integrating with Power Platform, and improving customer engagement.
ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking individuals with experience as a Senior CRM Consultant – Microsoft 365 CRM (Azure). This role will be mostly remote but could require travel to Edmonton.
ROLE: Senior CRM Consultant – Microsoft 365 CRM (Azure)
The successful candidates must possess demonstrated experience in the following areas:
MANDATORY:
Preferred Qualifications
RESPONSIBILITIES:
Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.
We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK:CRM in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.
ARC Business Solutions Inc. is currently seeking individuals with experience as a Senior CRM Consultant – Microsoft 365 CRM (Azure). This role will be mostly remote but could require travel to Edmonton.
ROLE: Senior CRM Consultant – Microsoft 365 CRM (Azure)
The successful candidates must possess demonstrated experience in the following areas:
MANDATORY:
- Technical Expertise
- Proven experience with Microsoft Dynamics 365 CRM in Azure environments.
- Deep knowledge of Customer Service and Customer Insights & Journeys components.
- Strong proficiency in Power Platform (Power Automate, Power Apps, Power BI) and its integration with CRM.
- Strong understanding of the Microsoft Dynamics cloud CRM data model.
- Knowledge of Logic Apps as an integration tool is beneficial.
- Has demonstrated senior technical leadership roles with MS Dynamics 365 CRM Cloud initiatives.
- Preference to candidates with relevant Microsoft CRM certifications.
- Functional Skills
- Ability to analyze business processes and design CRM solutions that align with goals.
- Experience in configuring, customizing, and extending CRM functionalities.
- Soft Skills
- Excellent communication and stakeholder management skills.
- Strong leadership and mentoring capabilities.
Preferred Qualifications
- Microsoft certifications in Dynamics 365 and Power Platform.
- Experience with Azure services related to CRM deployments.
- Familiarity with data governance and security best practice in CRM environments.
RESPONSIBILITIES:
- Solution Design & Advisory
- Serve as the subject matter expert for Microsoft Dynamics 365 CRM, with a focus on Customer Service and Customer Insights & Journeys modules.
- Provide strategic and technical advice for CRM solution architecture, integrations, and best practices.
- Collaborate with stakeholders to translate business requirements into scalable CRM solutions.
- Power Platform Integration
- Design and implement Power Platform automation (Power Automate, Power Apps, Power Pages) integrated with CRM.
- Develop workflows, business process flows, and custom connectors to enhance CRM functionality.
- Ensure seamless integration between CRM and other enterprise systems.
- Technical Leadership & Mentorship
- Act as a trusted advisor to internal teams, guiding them through complex CRM challenges.
- Conduct workshops, training sessions, and knowledge-sharing activities to upskill team members.
- Promote adoption of CRM capabilities and Power Platform tools across the organization.
- Continuous Improvement
- Stay current with Microsoft CRM and Power Platform updates, Azure capabilities, and industry trends.
- Recommend enhancements to improve customer engagement, data insights, and operational efficiency.
Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.
We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK:CRM in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.
Top Skills
Logic Apps
Azure
Microsoft Dynamics 365 Crm
Power Apps
Power Automate
Power BI
Power Platform
ARC Business Solutions Inc. Calgary, Alberta, CAN Office
500 5 Ave SW, Calgary, AB, Canada, T2P 3L5
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Senior Security Engineer will manage and operate vulnerability management, collaborate with teams to remediate vulnerabilities, and improve security workflows. Responsibilities include maintaining vulnerability tools, generating compliance reports, and participating in security investigations.
Top Skills:
Aws Cloud ServicesAws LambdaCvssDastEpssGoPythonSastScaSemgrepTerraformTinesVulnerability Management PlatformsWiz
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Join Cash Trust Identity as a Software Engineer to enhance customer identity systems, focusing on security and reliability. Deliver high-quality solutions, mentor junior engineers, and collaborate across teams.
Top Skills:
Api DesignData ModelingDistributed Systems
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
As a Senior Data Scientist for Bitcoin at Block, you'll drive product strategy, analyze experiments, and build data tools to enhance bitcoin adoption across Cash App and Square.
Top Skills:
AirflowAmplitudeBitcoinBlockchain AnalyticsLightning NetworkLookerModePrefectSnowflakeSQLTableau
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
