Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on salesforce.com, the world’s most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
We are looking for a Senior Customer Success Manager (CSM) to become an integral part of our Customer Success team. As a Senior CSM, you will lead Enterprise and Mid-Market customers throughout their Dot Compliance journey by increasing adoption, driving expansion, building value and ensuring retention. You will partner closely with customers while collaborating cross-functionally with our Services, Support, Product, and Sales teams.
Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on joining a growing and dynamic team. You will succeed in this role if you are a problem solver who likes to work with people in a fast-paced environment to derive the best solution for both the customer and Dot. Customer Success is our top value, therefore this role requires individuals to be customer service-oriented.
Requirements- 5-7 years of experience in Customer Success Manager role working with Enterprise & Mid-Market customers.
- Proven experience working within the life sciences industry.
- Excellent written and oral communication skills.
- eQMS experience is highly valued.
- Bachelor’s degree
- Knowledge in QA or software validation - Preferred.
- Knowledge of the life science industry - Preferred.
- Knowledge of Salesforce administration or development - Preferred.
- People-oriented and high social skills.
- Technical orientation is a must.
- Independent learner with the ability to adapt and understand concepts with agility.
- Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment.
- Excellent presentation skills.
