Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your impact on our mission:
As a developer on a high-caliber team of enterprise applications professionals, you will help support the platforms used by the customer experience (CX) team at a rapidly growing and innovative tech company. You will be responsible for delivering enhancements across our integrated Salesforce and Amazon Connect platforms, enhancing their stability, efficiency, and ability to scale as business needs evolve.
You’ll enjoy this role if you:
- Thrive on cross-team collaboration with admins, analysts, and CX partners.
- Are an AI enthusiast – eager to find ways to responsibly leverage AI as a tool in your developer toolset.
- Want to own end-to-end delivery of technical features and integrations.
- Enjoy mentoring others and sharing best practices.
- Are passionate about building clean, scalable code with a focus on quality.
- Driven to help develop an advanced AI-powered platform designed to transform customer service with greater speed, intelligence, and efficiency.
Your day-to-day is:
- Designing, developing, testing, and deploying complex Salesforce and Amazon Connect solutions.
- Utilizing internal and external APIs to integrate platforms
- Building and maintaining Lightning Web Components, Apex solutions, and declarative automation.
- Identifying technical debt and recommending refactoring strategies.
- Writing technical documentation, deployment plans, and unit tests.
- Supporting discovery sessions, UAT, and design.
- Mentoring teammates and providing feedback on features.
- Acting as a point of escalation for production issues and complex bugs related to the CX tech stack.
You’ll be successful in this role if you have:
- 4-6 years of experience as a Salesforce developer or equivalent engineering role.
- Salesforce Platform Developer I certification required; Platform Developer II preferred.
- Experience developing within CX tech stacks, specifically Service Cloud Voice and Amazon Connect (call center), Salesforce Messaging In-App and Web (chat), Forethought, Assembled, and Maestro.
- Proficiency in Apex, LWC, JavaScript, and AWS Lambdas or equivalent enterprise languages (Java, C#, Python) and serverless functions.
- Enthusiasm for leveraging AI and discernment to know when not to use it.
- Proficiency in REST APIs and data integration.
- Experience with CI/CD pipelines and DevOps (git, GitHub, Gearset, or equivalents).
- Track record of delivering reliable, scalable solutions in an Agile environment.
- Strong collaboration, problem-solving, and communication skills.
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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