Senior Director, Global Operations

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
We are seeking a high-impact Senior Director of Global Operations to lead our operational strategy and execution across the global Club channel and other key strategic retail partners. This senior leader will oversee operations for major accounts including but not limited to Costco, Sam's Club, Price Smart, Amazon and other large-scale retail and e-commerce partners across North America, EMEA, and LATAM.
As a key member of the Clubs Center of Excellence, this role will shape our global operating model, define best practices, and drive scalable, repeatable solutions tailored to the unique needs of club and large-format retail environments. The Senior Director will own the end-to-end Order-to-Cash process, strengthen retailer collaboration, and deliver global standardization that enhances operational excellence, cost efficiency, and organizational scalability.
This role requires a strategic thought leader who is equally comfortable rolling up their sleeves to solve operational challenges. You will play a pivotal role in shaping the future of our Clubs Center of Excellence, an innovative, cross-functional model designed to harmonize processes, systems, and expertise across global regions.
Here are some of the exciting things you'll be doing

1. End-to-End Operations Leadership:

• Develop and execute global operational strategies for club accounts, ensuring optimized order management, supply planning, and fulfillment processes that support growth and customer satisfaction.

• Oversee the end-to-end Order-to-Cash process, ensuring flawless execution, accuracy, and timeliness.

• Establish and enforce service-level agreements (SLAs) and monitor team performance against key performance indicators (KPIs).

• Drive continuous improvement and root cause analysis to reduce recurring issues by building a close partnership with our retailer partners.

1. Clubs Center of Excellence Development:

• Help lead the establishment of a Clubs Center of Excellence, including defining its structure, processes, and governance. Collaborate with regional leads and functions to create a scalable, consistent operating model that promotes best practices across NA, EMEA, and LATAM.

• Act as the key operational liaison with Costco and Sam's Club, driving alignment on process improvements, service levels, and joint growth initiatives.

• Cross functional partnership with end-to-end supply chain and commercial for the development and execution of the global commercial strategy.

1. 3. Operational Excellence:

• Establish global KPIs related to retailer customer requirements, operational execution and OTIF.

• Maintain up-to-date documentation of support processes, system step by step, and configuration.

• Identify and implement cost-out opportunities and efficiency improvements across logistics, order management, and fulfillment workflows globally.

1. 4. Cross-Functional Team Leadership:

• Lead and develop a high performing, engaged team with a strong focus on accountability, collaboration, and results.

• Influence cross functional teams through leadership to ensure data quality, governance, and standardization across systems and processes globally.

1. Cross Functional Collaboration:

• Collaborate with Supply Chain, Customer Service, and Finance to align prioritizations of request, service levels.

• Partner with external logistics and supply partners to share insights and improve joint KPIs

• Lead change management efforts for new business requirements (technology/process) and their roll out.

1. Success Metrics:

• Improved OTIF and order accuracy metrics across club accounts.

• Reduced operational cost-to-serve through process and systems optimization.

• Established standardized processes across key operational areas.

• Measurable impact on business growth and customer satisfaction.

• Enhanced team engagement and development of top-performing talent.

Here are some of the things you'll bring

• Deep understanding of end-to-end operations, including Order Management, Logistics, Distribution, Customer Service, Supply Planning, and S&OP.

• Successfully track record-building infrastructure and implement processes for a rapidly growing company.

• Experience and understanding of global supply chain dynamics and considerations.

• Proven experience leading operations for major retailers such as Amazon, Costco, Sam's Club, Walmart.com, or other large-format or e-commerce retail partners. An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.

• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for customers.

• Experience building new teams and leading remote team members.

• Proven experience leading and influencing cross functional partners to deliver business results.

• Unpretentious confidence. Communicate transparently - listen actively and speak respectfully.

• Ability to communicate for impact, both in writing and verbally.

• A strong work ethic and an unrelenting resolve to follow through and meet commitments.

• A demonstrated willingness to learn, roll-up their sleeves and set an example for the team as a "doer."

EXPERIENCE & QUALIFICATIONS:

• Extensive senior-level experience in global supply chain, operations, logistics, or order management.

• Experience supporting or leading operations with major retailers such as Amazon, Costco, Sam's Club, Walmart/Sam's, or other top-tier retail partners.

• Proven success in developing and implementing scalable processes across multiple regions, with a track record of establishing Centers of Excellence or similar operational hubs.

• Strong understanding of global supply chain complexities, demand forecasting, order management, and logistics.

• Demonstrated ability to lead cross-functional teams and influence stakeholders across geographies and functions.

• Data-driven mindset with strong analytical skills to measure, report, and improve KPIs.

• Entrepreneurial spirit with agility to adapt in fast-paced, dynamic environments.

• Collaborative leadership style with excellent communication skills-able to influence and build consensus at all levels.
• Experience in S&OP and integrated planning is a plus.

Education & Other Skills:

• Bachelor's Degree in Supply Chain, Operations, Business Administration, or related field.

• Master's degree or advanced business/technical qualification is preferred but not required.

Other Requirements:

• Flexibility to work across multiple time zones and accommodate virtual meetings with global regions.

#LIremote
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
This posting will close within 90 days from the original posting date.
Pay Range
$206,550-$252,450 CAD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]