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Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Wireless Technology organization is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
Senior Cloud Ops Engineer will work closely with Cloud and VMware architecture, engineers, and peers across Dish to ensure that wireless projects and new initiatives to ensure platform related outages are resolved within SLA. Will interact closely with Dish key partners as well as Dish Technology, Engineering, Operations and RF Teams. Will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience
Key Responsibilities:
- Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
- Be the subject matter expert on PaaS (VMware & AWS) domain
- Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA
- Lead troubleshooting bridges with internal & vendor teams as needed
- Engage and escalate issues with Transport Tier III / Engineering team when critical, time sensitive support and resolution is needed
- Work with technical teams to document troubleshooting steps and methods to improve processes
- Provide lead support with Market Teams to troubleshoot/resolve complex issues
- Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed
- Develop key metrics for performance monitoring and service assurance
- Closely working with the vendors for Incident resolution and RCA
- Contribute to ongoing process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience
- Maintain a detailed working knowledge of network technologies and would understand how data moves between Cloud, PaaS Solutions, and Legacy TDM/IP environments
- Analyze issues before Merchandise Authorization (RMA) and sign off on hardware replacements and upgrades per best practices.
- Other duties as assigned
- This position may provide on-call support on a rotational basis
Skills, Experience and Requirements
Education and Experience:
- BS Engineering or technical degree or an equivalent combination of highly related experience and education
- 8 to 10+ years of experience working in the PaaS domain supporting a major operator/vendor
Skills and Qualifications:
- Knowledge in Open-stack & various flavors, Infrastructure Virtualization, System management, Cloud Environments, NFV/SDN functions and PaaS
- Cloud / Virtualization Helm, Docker, Kubernetes, AWS, Azure, Google Cloud, OpenStack, OpenShift, VMware vSphere / Tanzu
- You have in-depth knowledge of cloud storage solutions on top of AWS, GCP, Azure and/or on-perm private cloud, such as Ceph, CephFS, GlusterFS
- DevOps Jenkins, Git, Gerrit, Azure DevOps, Ansible, Terraform
- Backend Knowledge Bash, Python, Go.
- PaaS Level solutions such as Keycload for IAM, Prometheus, Grafana, ELK, DBaaS (such as MySQL, Cassandra)
- Knowledge of Kubernetes, OpenNESS and experience of deploying cloud native applications
- Good understanding and knowledge of BMC, IPMI, PXE boot, RedFish, etc. for management of remote server
- Good understanding of mobile operator network & deployment architecture and security requirements
- Good understanding of 5G architecture and RAN concepts
- Must be self-motivated, able to manage simultaneous events efficiently
- Able to achieve goals by working professionally with other team members
- Strong problem solving, analytical, and time management skills
Salary Ranges
Compensation: $96,250.00/Year - $158,125.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
