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Day - 08 Hour (United States of America)
This is a Stanford Health Care job.
A Brief Overview
The Senior Experience Measurement Designer will contribute end-to-end to deliver solutions that are effective, meaningful, and pleasurable for the intended users: externally for patients, their families, and caregivers and internally for providers, staff, and operational leaders. This hybrid role requires expertise in both user experience and interface design as well as survey creation and analysis as they will work collaboratively with operational leaders, clinicians, staff, patients, and the Service Excellence team to build and enhance our listening tools, help design, and execute on research, and present work to Executive Leadership. The ideal candidate will have a passion for creating intuitive, user-centered designs and a keen eye for detail in developing effective survey tools.
Locations
Stanford Health Care
What you will do
- Survey Design:
- Design and develop surveys to gather user feedback, market research, and other relevant data.
- Ensure surveys are user-friendly, engaging, and effectively capture the required information.
- Develop clear and unbiased questions to avoid survey fatigue and response bias.
- Utilize various survey methodologies (e.g., online surveys, in-person interviews) to reach diverse user groups.
- Analyze survey data to extract meaningful insights and present findings to stakeholders.
- Continuously improve survey design based on feedback and emerging best practices.
- Collaborate with other teams to integrate survey findings into product development and business strategies.
- Ensure compliance with data privacy regulations and best practices in survey administration.
- Advanced Customer Listening Strategy:
- Develop and implement a comprehensive customer listening strategy to capture diverse and in-depth user insights.
- Employ advanced techniques such as sentiment analysis, voice of customer (VoC) programs, and real-time feedback mechanisms.
- Integrate multiple data sources, including surveys, social media, customer reviews, and support interactions, to gain a holistic view of customer experiences and needs.
- Utilize data analytics and visualization tools to identify trends, patterns, and actionable insights from customer feedback.
- Advocate for the customer's voice within the organization, ensuring that user insights drive product development, marketing strategies, and business decisions.
- Regularly present findings and recommendations to senior leadership and cross-functional teams to inform strategic initiatives and enhance customer satisfaction.
- Insight Generation/Workflow Consultation:
- Generate insights through research and continuous discovery (generative, evaluative).
- Cultivate shared understanding through facilitation, sketching, workshops, etc.
- Conduct advanced statistical analysis to identify trends, patterns, and opportunities for optimization.
- Develop predictive models and algorithms to forecast future trends and behaviors.
- Stay current on industry trends and best practices in data analysis and insight generation.
- Make sense of complexity through framing of problem and vision, diagrams, and information architecture.
- Communicate the user experience through personas, stories, journeys, and maps.
- Lead groups to iterate toward optimal solutions through experiments and prototypes, ranging from hand-made artifacts to interactive digital simulations in code.
- Communicate and document design decisions and collaborate closely with other team members in business and development, partnering to resolve implementation issues and ensure quality.
Education Qualifications
- Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Market Research, or a related field. Masters preferred.
Experience Qualifications
- At least five (5) years of experience with strong knowledge of research or user design principles and analytics.
Required Knowledge, Skills and Abilities
- Meticulous sense of detail and ability to seek out simple solutions to complex design challenges.
- Ability to collaborate with and influence individuals at all levels of the organization including multidisciplinary health providers and administration.
- Proficiency in design tools such as Adobe XD, Sketch, Figma, or similar.
- Experience in survey design and analysis, including familiarity with survey platforms like SurveyMonkey, *Qualtrics*, or Google Forms.
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights. Expertise in statistical tests, design of experiments, and appropriate data presentation.
- Excellent communication and collaboration skills, with the ability to present design concepts and research findings clearly and persuasively.
- Understanding of data privacy regulations and ethical considerations in survey design and administration.
- Experience with advanced customer listening techniques and tools is highly desirable.
Physical Demands and Work Conditions
Blood Borne Pathogens
- Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $64.58 - $85.57 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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