About this role:
Wells Fargo is seeking an experienced Senior Lead ITSM Strategic Enablement Product Manager, who will define, prioritize, and deliver enterprise ITSM capabilities that advance platform maturity, data integrity, automation, and cross-functional enablement.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking an experienced Senior Lead ITSM Strategic Enablement Product Manager, who will define, prioritize, and deliver enterprise ITSM capabilities that advance platform maturity, data integrity, automation, and cross-functional enablement.
In this role, you will:
- Own and manage product backlog aligned to strategic ITSM capability objectives
- Translate enterprise strategy into prioritized features and stories
- Partner with engineering and architecture to ensure scalable, governed solutions
- Drive cross-functional alignment across ITSM product domains
- Define success metrics and adoption measures
- Facilitate stakeholder workshops and working sessions
- Ensure platform configuration aligns with enterprise standards and data models
- Identify risks and dependencies across value streams
- Support enablement and adoption efforts through documentation, training, and working sessions.
Required Qualifications:
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of ITSM experience
- 2+ years of Agile experience
- Experience with AI Agent Authoring (Configuration, LLM, ML)
- Strong communication skills.
Desired Qualifications:
- 3+ years of experience implementing technology capabilities in ServiceNow with proven experience in the CSDM module
- 2+ Years of JIRA experience
- Ability to influence across all organizational levels, particularly senior management.
Job Expectations:
- Ability to travel up to 20% of the time
- This position is hybrid and must be located at one of the posted locations.
- This position is not eligible for visa sponsorship.
Top Skills
Agile
Ai Agent Authoring
JIRA
Llm
Ml
Servicenow
Similar Jobs at Wells Fargo
Fintech • Financial Services
Assist customers with inquiries and issues regarding financial products through various communication channels, while delivering high-quality service in a fast-paced environment.
Fintech • Financial Services
As a Personal Banker, you will build relationships with customers, assist with account openings, provide product information, and improve customer experience through proactive outreach.
Fintech • Financial Services
The Branch Manager leads a team, driving sales and fostering customer relationships while ensuring operational excellence and risk management. Responsibilities include coaching staff, managing performance, and executing strategies for growth. The role involves collaborating with internal partners and advocating for customer needs.
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
