Senior Manager, FP&A (GTM Post-Sales)

Ready to be a Titan?

ServiceTitan is seeking an exceptional Senior Manager, FP&A (GTM) to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space, and recently ranked #5 on The Cloud 100. This position will report to the Director, FP&A (GTM) and will enjoy a high level of executive visibility and impact to our rapidly-growing startup.

The ideal candidate will have a proven ability to lead and scale high performing teams, exceptional analytical and problem-solving skills, a growth mindset, and have a proven track record of providing superior financial and strategic analysis (ideally across the Post Sales organizations). As a primary business partner to our Post Sales functions (ie. Customer Success, Customer Support, Onboarding), you will work closely with senior leadership to support strategic initiatives and provide decision making support, manage expenses while highlighting risks/opportunities, and working on critical projects across the GTM team. In this highly-visible role, you will provide timely financial insights and outlook in order to make informed and trusted decisions for our company.

We value strategic insight, at all levels of the organization, and will depend on you to achieve the extraordinary! You will be empowered to challenge the status quo, dream big and have a massive impact.

About You:

We move at a fast pace, which will bring constant change, complexity and ambiguity. Titans will thrive on this, need to exhibit a growth mindset, and be comfortable being uncomfortable. Those that succeed at ServiceTitan have very similar traits. Before applying, consider if you have the following:  

• Be a dream team - ability to manage and develop a high performing team 

• Have passion for what you do - care about entrepreneurship and changing lives

• Can bring your best - we empower each other to exceed expectations and care more about learning than ego 

• Can achieve the extraordinary - we value results and impact. We excel through a performance culture, but will have a ton of fun along the way 

• Be resilient and resourceful in the face of ambiguity and thrive on this 

• Endure and thrive in an unrelenting pace - we have sky high ambitions 

About the Role:

• Act as the primary finance business partner to Post Sales (Customer Success, Customer Support, and Onboarding functions) and provide financial leadership across headcount planning, budgeting, forecasting, and long-range planning

• Build robust financial frameworks and reporting - you will own financial frameworks to drive decision making support across the GTM organization, owning both financial modeling and reporting

• Be a trusted business partner - the leadership team will rely on you to provide insights that drive key business strategies, highlighting opportunities for continued growth, and mitigating any potential risks

• Own our close process - you will own the month end close process, driving operational efficiency and improvement 

• Partner cross functionally - you will have the opportunity to work cross-functionally (with Success, Onboarding, Support, Operations, HR and the rest of the Finance team) to tackle complex projects that span across the GTM organization

• Own our forecasting process - you will own the Post Sales monthly forecast (headcount planning, resource allocation, discretionary spend tracking)

• Help us scale - develop people, tools, systems, and process improvements to drive automation, efficiency, and discipline in deal structures 

• Promote thought-leadership - you will identify areas for process improvement to scale forecasting and reporting tools, processes, and methodologies

What You'll Need:

• 8+ years of experience in financial planning and analysis, preferably from a SaaS tech company in a finance/strategy role or a top management consulting firm (CPA or MBA preferred). We are looking for candidates that have worked in high-performance teams using complex modeling to discover business insights

• Proven ability to lead and scale high performing teams, prior people management experience is a high need 

• Must possess a growth mindset - be endlessly curious to solve complex challenges and thrive while navigating the ambiguity 

• Strong experience in financial modeling and strategic business planning, including the creation and execution of robust financial plans

• Superior written and verbal communication skills with the ability to present complex information clearly and concisely

• Proven track record and ability to work cross-functionally, while manage multiple priorities in a fast-paced and ambiguous environment

• Be a self-starter, possessing a solutions oriented mindset 

• Experience with detailed systems (ie. Adaptive, Workday, Intacct) to ensure accurate and scalable reporting 

• Knowledge of SQL (or other data querying languages) is a plus 

• Familiarity with creating visualizations (through Tableau, Looker Studio, Power BI) is a plus 

Be Human With Us:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $137,400 CAD - $206,000 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.