Who we are
Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.
Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.
At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
Our Revenue & Payment Operations Team is growing and seeking an experienced professional to run the day-to-day operations of the revenue cycle and help drive the implementation of our next generation of clients and products. In this role, you will lead the team responsible for delivering quality revenue and payment services, ensuring achievement of key metrics related to timeliness, accuracy, and efficiency. The ideal candidate is excited to roll up their sleeves to dive into the details to ensure operational excellence and client satisfaction, as well as serve as a strategic planner and business partner for key stakeholders across the organization.
What you'll do
- Own and manage day-to-day operations of the Transcarent revenue cycle, including developing qualitative and quantitative metrics to drive client satisfaction and achieve results
- Serve as the subject matter expert on Transcarent’s billing and payment processes during onboarding of new clients and partners
- Drive team performance through goal-setting, culture building, coaching and feedback, and the development of formal policies and procedures
- Collaborate effectively with internal and external stakeholders to resolve escalations, meet deadlines, and build scaleable processes
- Become an integral part of creating an incredible Transcarent experience by troubleshooting, escalating, and resolving billing, payment, and other operational issues in a timely manner, both independently and cross-functionally
What we’re looking for
- Bachelor’s degree or higher in Accounting, Finance, or related field
- 10+ years of relevant experience in accounting/finance, operations, and/or revenue cycle management
- Background in healthcare, digital health, or related discipline – high-growth startup experience preferred
- Proven leader of people and processes – experience leading and scaling a high-performing team
- Excellent verbal, written, and presentation skills and enthusiasm for client service
- Ability to build trust quickly, serving as an advisor and key decision-maker
- Ideal candidates are self-motivated, detail-oriented, and skilled in managing multiple clients, stakeholders, and cross-functional projects in a deliverable-focused environment
- Comfortable in a fast-paced and evolving organization with a willingness to be flexible and take on new challenges
As a remote position, the salary range for this role is:
$100,000—$140,000 USD
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
