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Guild

Senior Operations Enablement Manager - Revenue & Billing

Posted 4 Days Ago
Remote
Hiring Remotely in United States
Senior level
Remote
Hiring Remotely in United States
Senior level
The Senior Operations Enablement Manager drives the operational success of product launches, incident management, and systems optimization in revenue and billing operations.
The summary above was generated by AI

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. 

If you are an Internal Candidate, please apply via our Internal Job Board. 

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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.

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Guild is hiring a Senior Operations Enablement Manager to be the connective tissue that ensures new products and revenue & billing operations function seamlessly, while also driving a disciplined, responsive incident management process that safeguards reliability. Partnering across Product, Engineering, Accounting, and Compliance, this role ensures every launch is operationally successful, financially accurate, and supported by strong controls. They build the frameworks that bring new offerings and system enhancements to life, while also leading swift, structured incident management to stabilize issues impacting financial data flows. This role drives automation and process improvements that reduce manual work, strengthen data integrity, and enhance the resilience of Guild’s financial systems.

ResponsibilitiesDrive new product operationalization & revenue readiness
  • Partner with Product, Engineering, and Compliance to build operational workflows that support accurate billing, collections, and revenue processing.

  • Translate product requirements into financial system capabilities and ensure revenue data flows cleanly into the general ledger.

  • Create repeatable readiness frameworks—including billing logic, data validation, and operational treatment—to support scalable product launches.

Support incident management & operational health
  • Lead incident triage and resolution for revenue, billing, or financial data flow issues in partnership with Revenue Accounting, Engineering, and Operations.

  • Provide leadership visibility through incident reporting, trend analysis, and remediation tracking.

Optimize systems in alignment with financial outcomes
  • Support automation and transformation initiatives that streamline revenue, billing, and financial data workflows.

  • Collaborate with Biz Apps, Engineering, and Accounting teams to enhance processes and integrations across Guild systems

  • Identify operational friction points and recommend technology-enabled solutions that strengthen scalability and control.

Strengthen cross‑functional partnerships & communication
  • Provide clear stakeholder communications on readiness, risk, compliance, and incident impacts; operate with a data‑driven, outcome‑oriented cadence.

  • Serve as the bridge between Billing & Revenue Ops and Product/Engineering—translating business, accounting, and compliance needs into technical requirements and milestones.

Deliver reporting & operational insights
  • Build and maintain dashboards that track operational readiness, incident trends, and transformation progress.

  • Deliver insights on revenue and billing operational health, data accuracy, and control integrity.

  • Support the team with OKR reporting.

Qualifications
  • 6–10 years in financial operations / revenue operations / product enablement / transformation, ideally in complex, data‑driven environments.

  • Strong understanding of revenue recognition principles, accounting data flows, and billing systems.

  • Demonstrated experience operationalizing new products with Product and Engineering and stabilizing production incidents that affect financial data.

  • Experience working in or adjacent to Accounting teams (NetSuite, revenue subledgers, workflow tools preferred).

  • Continuous improvement mindset; passionate about solving problems at the intersection of process, people, and systems.

  • Excellent cross-functional communication and influence skills; able to translate between operational, technical, and accounting stakeholders.

  • Familiarity with SOC 1 / internal controls and audit‑ready documentation practices.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $125,000 - $145,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Posting Date:

December 10, 2025
*This role will stay open for a minimum of 3 days.  

Guild is America’s leading talent development company, partnering with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent — enabling workers to gain skills for in-demand roles and helping companies stay agile. By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms overlooked talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com. 

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others. 

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • Vacation policy to rest and recharge
  • 8 days of fully-paid sick leave, to take the time to heal and or recover
  • Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
  • Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
  • Education benefits and tuition assistance to help your future development and growth
     
PRIVACY NOTICE

I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.

I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.

Top Skills

NetSuite
Revenue Subledgers
Workflow Tools

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