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Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Senior Product Manager - Claims is a skilled product practitioner with demonstrated ability to drive significant business impact through the full product lifecycle. They operate with high autonomy in complex business domains while maintaining appropriate engagement with leadership in strategic direction. They identify and execute on high-value opportunities, build effective cross-functional partnerships, and deliver measurable outcomes that advance Pie's strategic goals.
You will report to the Director of Product and work closely with Claims leadership, claims system administrators, and cross-functional partners to identify opportunities, prioritize initiatives, and drive end-to-end execution from conception to impact measurement.
How You’ll Do It
- Building out innovative, disruptive, easy-to-use insurance applications, purchase experiences that help optimize conversion, empower our internal support teams to be as efficient as possible.
- Align our product roadmap with business and consumer goals, ensuring best-in-class applications that drive business growth and continually disrupt the existing landscape.
- Prioritize feature development and workstreams to maximize growth, speed-to-market, and create high-quality products, always challenging the status quo and striving to solve problems innovatively.
- Take full ownership of your products, ensuring quality delivery and business outcomes while maintaining a scrappy, results-driven approach.
- Write clear and easy-to-understand user stories and contribute to the development of the product roadmap to align with broader team and company goals.
- You will build strong, collaborative relationships with stakeholders, ensuring product decisions align with strategic objectives and contribute to long-term business success.
Key Outcomes For First 12 Months
- Develop and implement a strategic roadmap for Claims platform capabilities, prioritizing initiatives that enhance support for mid/high-risk small and medium-sized businesses based on business impact and feasibility.
- Design and implement solutions to accelerate early claims intervention, driving timely First Notice of Loss (FNOL) submissions.
- Establish a measurement framework for key claims metrics, including timeliness, severity management, and stakeholder satisfaction, with dashboards to enable data-driven decision-making across the Claims organization
- Design and deploy the first version of a closed-loop feedback system between Claims and Underwriting to reduce information lag and provide actionable insights for risk management.
- Integrate the Claims domain into Pie's Product Operating Model, adapting ceremonies and workflows to fit the third-party Origami platform while maintaining agile principles.
- Build strong, collaborative relationships with Claims leadership, Origami platform administrators, and key stakeholders to align priorities and establish yourself as a trusted product partner.
The Right Stuff
- A minimum of 8 years of Product Management experience or related work which can include: financial analysis, underwriting, or general data analysis focused work is preferred.
- Working knowledge with SQL, Looker or other analytical tools is preferred.
- Good understanding of agile processes and skills with Confluence, Jira or similar tools.
- Successfully built features and managed a product area for systems that seamlessly fit within a larger business ecosystem.
- Participated in writing product requirements, documents and user stories.
- Managed a product area, identifying and managing requirements through problems to solution.
- Navigated design challenges with the help of stakeholders and Engineering leaders to come to viable solutions.
- Demonstrated ability to communicate how their current requirements, user stories align to the business strategy overall.
- Demonstrated experience incubating new solutions, ideas, and strategies through technology, and doing what it takes to bring those ideas to market quickly and on-time.
- Ensured quality assurance is balanced with timelines and priorities.
- Used qualitative and quantitative data to generate actionable insights, and leveraged those insights to achieve goals set for the product, and to connect those quantified goals to meaningful outcomes for the business.
- Created and managed prioritized roadmaps and the vision for your areas of product while connecting the dots to contribute to company strategy and vision.
- Proactively identified stakeholders impacted by your area of ownership and worked with those stakeholders to understand, assess and implement their most important requirements into product decisions.
- You do not by default accept the answer: “this is the way we’ve always done it.” You have a passion for disrupting the status quo and want to change how insurance is done.
- Advanced interpersonal skills used for persuading, negotiating, and quickly building relationships.
- Successfully motivated and coached team members to push through challenges.
Base Compensation Range
$135,000—$170,000 USD
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
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Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.
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