We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
Join CIBC’s ECRM Enablement team as a Senior Product Owner supporting Salesforce Financial Services Cloud (FSC). In this role, you will lead strategic initiatives that modernize our CRM capabilities, optimize frontline productivity, and deliver exceptional client experiences. You’ll act as a trusted partner across business and technology teams, translating vision into actionable delivery while championing agile practices.
At CIBC we enable the work environment, most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How you’ll succeed
Own the product vision & roadmap - Define and communicate a clear product vision for FSC, ensuring alignment with CIBC’s enterprise architecture and business objectives.
Lead backlog management - Create and maintain a prioritized backlog that reflects strategic priorities, customer needs, and technical feasibility.
Translate strategy into action - Convert high-level business goals into detailed user stories with clear acceptance criteria, ensuring readiness for development.
Drive agile delivery - Lead sprint planning, backlog refinement, and other agile ceremonies to enable efficient and predictable delivery.
Collaborate across functions - Partner with stakeholders in Wealth, Retail, Technology, Data, and Operations to deliver FSC capabilities such as client onboarding, relationship management, and integrated workflows.
Ensure compliance & governance - Adhere to enterprise controls for data privacy, consent management, and regulatory compliance throughout delivery.
Mentor & influence - Provide guidance to Product Owners and team members, fostering a culture of collaboration, innovation, and continuous improvement.
Strategic thinking – You balance short-term delivery with long-term vision, ensuring scalability and sustainability.
Stakeholder Engagement – You build strong relationships and influence outcomes through clear communication and collaboration.
Technical Acumen – You understand Salesforce FSC capabilities and can translate business needs into technical requirements.
Agile Leadership – You champion agile principles and practices, driving efficiency and adaptability.
Who You Are
You can demonstrate 4 to 6 years of work experience in product ownership, CRM delivery, or digital transformation. Proven ability to write user stories, manage backlogs, and prioritize competing demands.
You can demonstrate 4 to 6 years of work experience with Salesforce Financial Services Cloud; Salesforce certifications are an asset. Familiarity with Salesforce ecosystem trends and integration patterns.
You are a Salesforce expert and can demonstrate deep knowledge and work experience of Salesforce platforms (FSC, Marketing Cloud, Data Cloud, Loyalty) and integration patterns. It's an asser to have experience with Salesforce Financial Services Cloud and/or Salesforce certifications.
You're an agile champion – Proven track record of leading agile teams and delivering complex programs in enterprise environments.
You can demonstrate 2 to 4 years of work experience building consensus and influencing stakeholders of varying levels to achieve strategic objectives.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You prioritize client needs and deliver solutions that enhance their experience.
You embrace evolving technologies and seek innovative ways to solve problems. You inspire confidence and clarity in complex discussions.
You thrive when empowered to lead and deliver measurable results.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 27th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Agile Delivery, Agile Methodology, Product Delivery, Product ManagementTop Skills
CIBC Calgary, Alberta, CAN Office
Calgary, AB, Canada
