Senior Program Manager - Commercial Excellence PMO
We are seeking a dynamic and strategic Senior Program Manager to join the Commercial Excellence Program Management Office (CE PMO). This role is ideal for a seasoned leader who thrives in complex, cross-functional environments and is passionate about driving transformation across commercial operations. You will lead high-impact programs that span multiple business domains, enabling simplification, standardization, and technology-enabled modernization of commercial processes.
This is a high-visibility role that requires strong leadership, stakeholder engagement, and program execution skills. While your initial assignment may support the Commercial Process Simplification work within the Program (CPSP), this position is designed to flex across strategic initiatives as business needs evolve.
As a Senior Program Manager, you will:
- Lead strategic programs from initiation through execution, ensuring alignment with enterprise goals and measurable outcomes.
- Drive cross-functional collaboration across a wide range of business functions, engaging stakeholders from across the organization to ensure alignment and successful program execution
- Translate business strategy into actionable program plans, managing scope, timelines, budgets, risks, and benefits realization.
- Champion process simplification and standardization, ensuring outcomes are automation-ready and customer-centric.
- Establish and maintain governance structures, operating rhythms, and stakeholder communication plans.
- Monitor program performance using KPIs such as cycle time, quality metrics, customer experience, and financial impact.
- Guide and mentor project managers and workstream leads, fostering a culture of accountability and continuous improvement.
- Ensure compliance with enterprise standards, policies, and design principles.
You’re a fit for the Senior Program Manager role if you bring:
- A BS/BA degree (required); advanced degree or PMP certification is a plus.
- 8+ years of progressive experience in program or portfolio management, ideally in a matrixed, global organization.
- Proven success leading large-scale transformation initiatives across commercial functions.
- Deep understanding of project and program management methodologies (e.g., Agile, Waterfall, hybrid).
- Strong business acumen and ability to connect strategy to execution.
- Exceptional communication, influence, and stakeholder management skills.
- Experience with software development life cycles and technology-enabled process design.
- Ability to navigate ambiguity and drive clarity in complex environments.
This is more than a program management role—it's an opportunity to shape the future of how we operate commercially. You’ll be at the forefront of initiatives that simplify and modernize our business, improve customer experience, and enable scalable growth.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $99,400 USD - $184,600 USD. For Ontario, Canada, the base compensation range for this role is $106,000 CAD - $156,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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