Experience - 8 to 17 years
Location - Chennai
Notice Period - 45 days
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
MAKE AN IMPACT
Role Description
Responsibilities - Masterplan
• Support the Head of T&O Program Masterplan & Schedule Management on resolving program conflicts and proactive management of cross-program dependencies to mitigate delivery bottlenecks and optimize sequencing and throughput. This includes:
• Facilitate daily/ weekly forums, including minutes of meetings (MoM) documentation, to manage cross-program dependencies, facilitate communication, and resolve conflicts in a timely manner
• Create and maintain comprehensive artefacts (e.g., portfolio masterplan, concentration risks analysis and impact assessment) monthly for actionable insights to T&O Management Teams, Investment Committees and relevant business units
• Support bank-wide outreach initiatives and coordinate with relevant stakeholders to resolve scheduling conflict or gather/ validate data for trend analysis
• Conduct scenario analysis (on a as-needed basis) to identify potential risks, outline implications and recommend strategic actions
• Explore and implement automation solutions for compiling the portfolio masterplan
• Develop and maintain strong relationships with key stakeholders to ensure seamless communication and collaboration
• Provide ad-hoc support to T&O Management Teams or strategic programs in responding to regulators
Responsibilities – Process Mapping
• Support the Head of T&O Program Process Design & Mapping on documenting, standardizing, and optimizing end-to-end processes across transformation programmes. The role focuses on ensuring process clarity, ownership alignment, and efficiency within and between key delivery workstreams. This includes:
• Facilitate process walkthroughs and workshops with business, operations, and technology teams to capture current (“as-is”) and target (“to-be”) process states.
• Develop and maintain detailed process maps, swim lanes, and control points in accordance with Group standards.
• Identify process gaps, redundancies, and control weaknesses, and propose design improvements or automation opportunities.
• Collaborate with programme and QA teams to ensure process maps align with approved solution designs, business requirements, and operating models.
• Maintain a central process inventory and ensure version control for process artefacts and related documentation.
• Coordinate with Risk, Controls, and Audit teams to validate that mapped processes meet compliance and regulatory requirements.
• Provide insights and recommendations to T&O Management and Governance Committees to support decision-making and continuous improvement.
• Deliver ad-hoc process mapping and analysis support to major transformation programmes or regulatory remediation initiatives.
Responsibilities – Deep Dives (Quality Assurance)
• Support the T&O QA Lead in conducting structured deep-dive reviews on priority programmes to assess delivery readiness, design quality, and adherence to governance standards. This includes:
• Plan and execute QA deep dives across programme workstreams and delivery phases, focusing on design, architecture, and control effectiveness.
• Review key artefacts (e.g. BRDs, Solution Intents, Release Plans, RAIDs) to validate completeness, traceability, and evidence of stakeholder endorsement.
• Identify control gaps, design weaknesses, and governance deviations; document findings and recommended actions.
• Engage directly with Programme Leads, Architects, and PMOs to confirm facts, validate progress, and track remediation.
• Prepare QA summary reports highlighting key risks, maturity assessment, and evidence-based assurance ratings.
• Support QA input into SteerCo packs, PgSC updates, and audit responses.
• Maintain central QA evidence logs, trackers, and lessons learned for future assessments.
Responsibilities – Resourcing
• Responsible for assessing the bank’s current resourcing landscape, identifying gaps and inefficiencies, and designing a Target Operating Model (TOM) to enhance resourcing estimation, man-day forecasting, and cost management. The role will also focus on streamlining processes related to hiring requests and workforce planning. This includes:
• Analyse large and complex datasets to assess the current resourcing state, identify issues, and develop actionable insights.
• Provide ad hoc analytical support on various resourcing topics as needed to inform decisions and drive continuous improvement.
• Work closely with stakeholders across functions to understand current pain points, clarify requirements, and align on improvement opportunities.
• Design and implement process enhancements to improve accuracy, efficiency, and transparency in resourcing and forecasting.
• Navigate ambiguity effectively and make data-driven recommendations to support decision-making in a dynamic environment.
Key Requirements:
• Communication & stakeholder management: Strong verbal and written communication skills to effectively interact with tea members and stakeholders; ability to manage multiple stakeholder groups to facilitate alignment in complex environments
• Problem-solving & analysis: Ability to identify issues/ root causes and contributing to the development of effective solutions; analyse data to support decision-making
• Adaptability: Flexibility to adapt to fast-changing environments and requirements, and ability to digest new concepts quickly
• Proactivity: Taking initiative to identify potential risks and issues early, and support the implementation of mitigation strategies
• Visualization & attention to detail: Ability to create clear and engaging slides/ visuals tailored for different types of audiences, ensuring accuracy and effective communication of key messages
• Project management: Basic understanding of project management principles, including prioritization, resource allocation and schedule management
Preferred Skillsets:
• MS Office proficiency: Skilled in Excel, PowerPoint, and Word; experience in working with large data sets
• Tool knowledge: Familiarity with Clarity, Tableau and/or Azure DevOps (ADO) is preferred
• Tech & Ops Understanding: Basic knowledge of technology and operations concepts (e.g., testing cycles, operational workflows etc.)
• Project Management skills
If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
