Senior Sales Engineer – MDR

About Us

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Senior Sales Engineer will be responsible for providing pre-sales support for Managed Detection and Response to the Global sales organization as well as actively working with customers experiencing breaches through the Sophos incident response service. 

What You Will Do

• Provide support to the Global sales organization by being a subject matter expert on Sophos Managed Detection and Response, Sophos Incident Response, and Sophos Labs telemetry
• Work with all sales and account teams to provide support via remote engagements, product demonstrations, and answer technical questions about our service offerings and threat intelligence
• Provide light availability for weekend (night and day) rotational coverage in support of selling Sophos Incident Response Services.
• Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships
• Work closely with product management and Sophos Labs to provide customer and partner feedback on features and product direction
• Maintain an understanding of the current threat landscape and shifting threat actor tactics to advise customers and partners of warning signs
• Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR) and business requirements
• Understanding of Threat Actor TTPs, Malware and Threat Hunting
• Strong presentation, verbal communication, and interpersonal skills
• Excellent project management skills and writing skills
• Ability to be self-motivated and thrive in a team environment
• Knowledge of security software industry, including competitors, market needs and trends
• This position requires supporting PST/MST time zone

What You Will Bring

• Minimum of 5 years of experience providing software technical support to channel partners and end users (e.g., designing, managing, administering, and supporting technical solutions)
• Experience managing IT infrastructure is a plus, though not required
• Experience selling security solutions is a plus, though not required
• Experience with pre-sales technical support is a plus though not required
• Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR), and business requirements
• Strong presentation, verbal communication, and interpersonal skills
• Excellent project management skills and writing skills
• Ability to be self-motivated and thrive in a team environment
• Knowledge of the security software industry, including competitors, market needs, and trends
• Familiarity with Sophos solutions or similar competitive products is a plus
• Certifications in networking, security, or cloud space are a plus
• Strong Troubleshooting skills
• Bachelor's degree

In Canada, the base salary for this role ranges from $123,200 to $205,100. In addition to the base pay, there's a component for target sales commissions alongside a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. 

#B2

#LI-Remote

#LI-SS1

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge 

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact [email protected].