BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
Summary
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing or complex businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a "Best Place to Work"in our offices around the globe (London, Kyiv, Sydney, Austin, and San Francisco), is looking for a Senior Sales Engineer (SE) to take a high impact, high visibility role facilitating the sales growth of the company. The SE works closely with our Account Directors throughout the sales process assisting with product demonstrations, recommending solutions and providing industry and product expertise to our prospects. In addition, the SE acts as a product evangelist, educating the sales team on product, implementation, training and services best practices. Demonstrating our solutions both in virtual and live meetings is required as is ensuring that our Account Directors have the technical support they need throughout the sales cycle. A wide degree of creativity and latitude is expected.
What You'll Do:
- Educate prospects on BigCommerce solution by providing a consultative, best practices approach including analysis and analytics to match prospect's business and technical requirements
- Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements
- Become fluent in competitive positioning and be effective in differentiating BigCommerce
- Provide pre-sales technical consulting to Sales staff by participating in online demonstrations, conference calls and site visits with our Account Executives
- Document all customer questions to ensure immediate follow-up on all outstanding issues
- Become a trusted advisor and the voice of our prospects and partners to Sales and Marketing teams
- Work closely with the Account Directors to respond to proposals and RFP's to ensure that all technical information and recommendations address client's requirements
- Support our partner ecosystem, including Design and Technology partners, in developing custom solutions to meet prospect needs
- Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue to strengthen our value proposition.
- Lead initiatives to facilitate smoother and faster sales cycles as well as higher win rates.
- Ability to travel up to 25% of the time, for usually 1-2 days per visit to support prospects, partners and industry events.
Who You Are:
- 5+ years Sales/Solutions Engineering experience in a relevant market
- Strong knowledge of web technologies including HTML, CSS, JavaScript, React, Next.js, and JSON.
- A history of working with RESTful APIs and popular API clients, such as Postman.
- SaaS sales experience with comprehension of the milestones associated with a software sales cycle.
- Comfortable with consultative presentation to C-level business executives as well as detailed, in-depth discussions with a technical audience.
- Experience with commerce solutions and applications including POS, product catalogs, order management, ERP and payment gateways.
- Sales methodology and Solution selling training a plus
- Charismatic and energetic self-starting personality
- Ability to collaborate with and motivate multiple groups toward accomplishing a task
- Experienced in solution architecting, project scoping and product demonstration skills
- Strong verbal, presentation, written, and organizational skills with a passion for winning
Performance Culture at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our belief is that everyone has a unique background or perspective that can contribute to the vision we all strive for at BigCommerce. The practical belief that diverse, inclusive teams will create the best outcomes for our company is second only to the standards we hold ourselves too. Where high standards persist, results follow and each member is expected to hold themselves accountable to individual and team goals in pursuit of the BigCommerce vision. We welcome those that are ready to help build the future.
This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities .
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Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Targeted salary range
$165,000 - $230,000 USD
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .
