Nebius is a Nasdaq-listed tech company that aims to become one of the world’s leading AI infrastructure providers. Headquartered in Amsterdam, we have R&D and commercial hubs across the US, Europe and Israel.
We build full-stack AI infrastructure to service the explosive growth of the global AI industry, including large-scale GPU clusters, cloud platforms and tools and services for developers. Our 500 employees include around 400 highly skilled engineers with a proven track record of developing world-class hardware and software solutions across cloud and AI/ML.
We are rapidly growing our infrastructure network with an ambitious investment program to build out data centers and colocations in the US and Europe. A Reference Platform NVIDIA Cloud Partner, Nebius’ AI-native cloud platform provides high-end infrastructure and tools for training, fine-tuning and inference.
Nebius is growing fast, and we’re always looking for the best talent to join our company. Along with highly competitive compensation and extensive opportunities for professional development, we offer a dynamic work environment where innovation, creativity and teamwork are highly prized and open up exciting new opportunities. As an equal opportunity employer, we are committed to fostering a diverse and inclusive workplace, where all applicants are given fair consideration and every team member is empowered to contribute to their fullest potential.
The role
We are looking for a Senior L2 Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers.
This role demands advanced expertise, strong problem-solving skills and a customer-focused approach to ensure seamless operations. As a senior team member, you will lead process improvements, mentor junior staff and develop scalable support practices.
You’re welcome to work in our office in Amsterdam, Netherlands or remotely from any other EU country.
Please note that this is a shift work.
Your responsibilities will include:
- Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments.
- Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
- Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization.
- Apply ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines.
- Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
- Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions.
- Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
- Maintain and continuously enhance technical documentation, reflecting best practices.
- Provide technical leadership and mentorship to mid-level support colleagues.
- Collaborate with engineering and product teams to identify patterns, propose enhancements and contribute to the evolution of systems and services.
We expect you to have:
- Linux administration – expert
- Networking – advanced
- Kubernetes – advanced
- Cloud platforms (AWS, Azure, GCP) – advanced
- Python/Bash scripting – advanced
- Machine learning training, inference and pipelines – intermediate
- Data storage concepts – advanced
- Troubleshooting & problem-solving – expert
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology or a related field.
- Experience: 7+ years in technical support, 5+ years of cloud hands-on.
- Certifications: relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration or Kubernetes are highly desirable.
What we offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Hybrid working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
