Provide Tier 2/Tier 3 enterprise desktop support: deploy, configure, update, and maintain workstations, mobile devices, printers and peripherals; manage SCCM/Intune deployments, Active Directory, Microsoft 365; track incidents and assets; mentor support staff; produce documentation, inventory records, and process improvements.
This is a remote position.
Overview
This is a remote consulting opportunity supporting a government client.
Subcontractor Opportunity: This is not an employee position. The successful consultant must be incorporated and able to provide services through their corporation.
Role Summary
The Senior Systems Administrator – Desktop Expertise provides advanced technical leadership within enterprise Helpdesk operations, supporting the deployment, management, and support of end-user technologies across the organization.
The role is responsible for delivering Tier 2 and Tier 3 technical support, ensuring reliable desktop environments, and maintaining high levels of service quality for end users within remote and distributed operating environments.
Key Responsibilities
- Design, deploy, administer, and maintain desktop and laptop environments including inventory management
- Install, configure, upgrade, and repair workstations, mobile devices, printers, and peripherals
- Manage operating systems and software deployments including updates, patches, and firmware
- Support deployment tools such as SCCM and Intune within an enterprise environment
- Provide Tier 2 and Tier 3 technical support for escalated service incidents
- Track, document, and update service incidents and work orders with accurate reporting
- Administer Active Directory for user account creation, access rights, and policy enforcement
- Install and configure Microsoft 365 tools, Outlook, and enterprise applications
- Perform inventory and asset management for workstation hardware and software
- Conduct routine maintenance on client workstations and software applications
- Provide coaching and mentorship to technical support staff and field technicians
- Support knowledge sharing and continuous improvement initiatives
Key Deliverables
- Resolved service incidents and escalated support issues
- Accurate incident, work-order, and asset documentation
- Desktop deployment and configuration standards
- Inventory and asset management records
- Technical support documentation and operational reports
- Process improvement recommendations
Requirements
Qualifications
Education and Certifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field considered an asset
- Certifications in Microsoft technologies, desktop management, or endpoint management considered an asset
- ITIL or service management certifications considered an asset
Experience
- Proven experience supporting enterprise desktop and laptop environments
- Strong experience with Windows operating systems, TCP/IP, DHCP, DNS, and Active Directory
- Experience using SCCM, Intune, and deployment tools
- Extensive Helpdesk experience including incident tracking and management
- Familiarity with Dell, Microsoft Surface, and other enterprise hardware platforms
- Strong organizational, documentation, and communication skills
- Demonstrated analytical and problem-solving skills
- Experience providing technical leadership or mentoring staff considered an asset
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