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Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Senior UX Writer is a leader on the UX Content Strategy team. You lead the creation of user-centered content across various mediums, guiding and supporting users through their product journey. Acting as a user advocate, you craft content experiences that meet user needs while driving engagement and successful product adoption. You’re involved in every aspect of the product development lifecycle, from research and discovery to launch. You lead by example, bringing innovative ideas to the table and continuously improving our content strategy based on user feedback, research, and industry best practices.
Essential Responsibilities:
- Content creation and management
- Create end-to-end content experiences utilizing best practices, user research and testing, and brand voice and tone.
- Manage the content lifecycle, from initial creation to regular updates and improvements.
- Manage CMS infrastructure, strategy, and content.
- Content strategy and guidelines
- Lead the development and implementation of content strategies that align with business goals and user needs.
- Create and maintain comprehensive content guidelines, including our content design system, to ensure consistency, clarity, and accessibility across all user-facing content.
- Apply big-picture thinking
- Leadership and collaboration
- Mentor and provide guidance to junior team members.
- Proactively lead and innovate in team and cross-functional settings.
- Aid in fostering a culture of collaboration, continuous improvements, and innovation.
- Collaborate closely with product managers, UX designers, UX researchers, developers and other stakeholders to align content with design and functionality and integrate content seamlessly into the user experience.
- Research and data
- Work with UX research to conduct user research and testing to gather feedback on content and iterate on it to improve the user experience.
- Analyze user data and metrics to inform content decisions and improvements.
- Continuous learning and improvement
- Stay up to date on industry trends and best practices in UX writing and content design.
- Participate in professional development opportunities to grow your skills and knowledge.
- Bring innovative ideas and improvements to content strategy and execution.
Ideal Skills, Experience, and Competencies:
- At least 5 years of experience as a UX Writer, Content Designer, Content Strategist or related field.
- A portfolio that showcases your skills and experience.
- Excellent written and verbal communication skills, with the ability to clearly communicate information to technical and non-technical audiences.
- Familiarity with product experience tools (e.g., Pendo, WalkMe) and content management systems (e.g., Contentful, WordPress, Adobe Experiences Manager Sites, etc.).
- Ability to collaborate and problem-solve with diverse people in different parts of the organization.
- Comfortable with ambiguity and adaptable to changing situations.
- Experience with user-centered design principles and methodologies.
- Experience leveraging AI tools and technologies to enhance content creation and streamline workflows by exploring and implementing AI-driven solutions to improve content quality and efficiency.
- Experience with Agile methodologies and project management tools (Jira and Confluence).
- Detail-oriented with strong organizational skills.
Required Behaviors:
- Compassionate Candour—We aim to assist others with candid, actionable feedback.
- Seek to Understand—Be open, curious and committed to learning.
- We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.
- Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
- Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
- Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.
Required Education & Certifications:
- B.A./B.S. in English, Writing, UX Design or related field or equivalent work experience.
Compensation:
- Qualified candidates can expect a compensation range of $110,000 to $135,000, or more depending on experience.
Expected Closing Date: 1/17/2025
#LI-Remote #LI-DS1 #BI-Remote #DICE-D
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
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