Problem Solvers. Proactive Protectors. Relentless Allies.
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Responsible for ensuring day to day operations of a specific service line / team are running smoothly, assisting the Operations Manager with team training, and providing coaching to teammates as needed.
WHAT YOU'LL DO
- Partner heavily with the Operations Manager to ensure the overall success of a service line / team.
- Ensure that day to day operations run smoothly.
- Develop and implement SOPs and guidance to the team.
- Assist the Operations Manager in ensuring that all KPIs and key deliverables are met.
- Serve as a subject matter expert and point of escalation for team members regarding SOPs and best practices.
- Provide training on job duties to new hires and existing team members.
- Deliver coaching and feedback to team members regarding job performance.
- Interact regularly with other areas of the organization including Client Success, Sales, Engineering, and Product.
- Function as leader of the team in the absence of the Operations Manager.
QUALIFICATIONS
- 1+ years in a technical operations role.
- A track record of ownership, accountability, and success.
- Able to form relationships with a variety of personality types to motivate a diverse team.
- Highly self-motivated and directed; able to identify an issue and tackle it proactively.
- Ability to effectively prioritize and execute tasks in a fast-paced and quickly changing environment.
- Able to use strong analytical and problem-solving skills to overcome obstacles to goals without heavy guidance.
- Strong written and verbal communication skills with an emphasis on communicating technical concepts to others.
- Strong attention to detail organizational skills.
- An understanding of key internet technologies including DNS, HTTP and other similar technologies
- An understanding of various forms of online fraudulent activities, including phishing, malware, brand/trademark/copyright abuse, social engineering, and more.
- Moderate to advanced skills leveraging Microsoft Excel
Preferred Qualifications
- Previous experience in issue & project tracking software such as Jira
- Previous experience with PowerBI or similar interactive data visualization software
- Previous experience with SQL
About Us
This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.
We Are Fortra
Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Top Skills
What We Do
HelpSystems has long been known for helping organizations become more secure and autonomous. However, over the years, our customers have shared with us that it has gotten harder and harder to protect their data. As technology plays an increasingly important role in the way organizations operate, cyberthreats are evolving to become more powerful than ever before. If there's one thing we've learned from being in an industry where the only constant is change, it's that being adaptable is the best way to grow in the right direction. So we've listened to our customers' concerns, problem-solved, and delivered with impressive results. Consequently, we're a different company today — one that is tackling cybersecurity head-on.
That's why HelpSystems is now Fortra, your cybersecurity ally. We're bringing the same people-first support and best-in-class portfolio that you've come to expect from HelpSystems, only now we're unified through the mission of providing solutions to organizations' seemingly unsolvable cybersecurity problems. We offer leading solutions like data security, infrastructure protection, managed services, and threat research and intelligence. Throughout every step of our customers' journeys, our experts are determined to help increase security maturity while decreasing the operational burden that comes with it. Because our team puts the same level of care into protecting our customers' peace of mind as their precious data.
We're driven by the belief that nothing is unsolvable.
We're tenacious in our pursuit of a better future for cybersecurity.
We are Fortra.
Why Work With Us
At Fortra, we’re all about people. Employees choose to work for Fortra and experience years of career enjoyment for a number of reasons, including their respect for one another and their ability to positively impact the business trajectory and its future.
