The Solutions Specialist engages with customers to assess needs and promote data center solutions, maintaining relationships with sales teams and partners.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
Acting as the first point of contact for data center solutions and transition of opportunities to proper resources. The Solutions Advisor - Data Center strongly aligns to sales teams to drive solutions growth objectives. The Solutions Advisor - Data Center possesses technical expertise with advanced level knowledge within their discipline and intermediate knowledge across all disciplines. The Solutions Advisor - Data Center develops and maintains strategic relationships with Account Managers and Solutions Specialists from other practices and is seen as a trusted partner to grow business.
What You Will Do
* Maintains advanced knowledge of solutions within data center discipline in order to Discover, Qualify, Recommend, Compare/Contrast products and solutions
* Explains features, benefits and technical specifications of primary, secondary, emerging and complementary data center solutions and services
* Maintains Intermediate level knowledge on Hybrid Infrastructure, Backup and Disaster Recovery, Colocation, Servers, Storage, Virtualization, Power/Cooling, Public and Private Cloud, Managed Infrastructure, and all other technology disciplines
* Contributes to the sales team's knowledge base and readily shares information with other Advisors and Account Managers
* Attends mandatory partner and specialist trainings, as well as independent learning through online trainings, self-study, labs, and additional certifications
* Maintain strategic relationships with CDW's data center partners
* Meet regularly with other ITS coworkers to collaborate and discuss go to market strategy
* Attain role level certifications both within their focused and adjacent disciplines
* Customer Facing Engagements with customers to uncover their business needs and relevant solutions
* Discusses solutions at a conceptual level with customers and potential customers
* Through discovery with customers, uncovers related solutions beyond the original data center scope
* Explores additional solutions opportunities through services agreements including hosted, managed, and cloud
* Participates in CDW events on business-focused data center solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Teams, etc.)
* Provides Account Managers with best practices and guidance on how to most effectively uncover and communicate solutions and services opportunities
* Counsels Account Managers on foundational data center knowledge and competitive landscape
* Explains features, benefits, and technical specifications of advanced products and solutions within discipline
* Explains conceptually how technologies are installed and implemented for customers
* Follows up and responds to questions regarding registrations, pending deals, and escalation needs
* Registers and manages customer proposals in partner registration systems
* Reviews quotes and orders for accuracy
What We Expect of You
* Associate's Degree or equivalent work experience
* Knowledge and proven success of engaging and working with sales teams
* Ability to execute on territory goals and metrics
* Ability to adapt and change to the business needs of the practice and team coverage model
* Strong oral and written communication skills
* Ability to think creatively and come up with proactive ideas that will increase sales
* Strong passion for learning and teaching others
* Strong problem solving skills
* Motivated and self-starting
* Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
* Current CDW Coworker, is a plus
* Bachelor's Degree, is a plus
* Proven success and experience selling data center solutions and services, is a plus
* At least 2 of the following Technical Accreditations and/or Certifications: CompTIA Server+, CompTIA Cloud+, HPE CDCP, Dell EMC DCA / DCS, Nutanix Certified Associate, NetApp NCTA, or VMware VCTA, is a plus
* Pay range: $ - $ depending on experience and skill set Base pay range: $52,000 - $95,300 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
Acting as the first point of contact for data center solutions and transition of opportunities to proper resources. The Solutions Advisor - Data Center strongly aligns to sales teams to drive solutions growth objectives. The Solutions Advisor - Data Center possesses technical expertise with advanced level knowledge within their discipline and intermediate knowledge across all disciplines. The Solutions Advisor - Data Center develops and maintains strategic relationships with Account Managers and Solutions Specialists from other practices and is seen as a trusted partner to grow business.
What You Will Do
* Maintains advanced knowledge of solutions within data center discipline in order to Discover, Qualify, Recommend, Compare/Contrast products and solutions
* Explains features, benefits and technical specifications of primary, secondary, emerging and complementary data center solutions and services
* Maintains Intermediate level knowledge on Hybrid Infrastructure, Backup and Disaster Recovery, Colocation, Servers, Storage, Virtualization, Power/Cooling, Public and Private Cloud, Managed Infrastructure, and all other technology disciplines
* Contributes to the sales team's knowledge base and readily shares information with other Advisors and Account Managers
* Attends mandatory partner and specialist trainings, as well as independent learning through online trainings, self-study, labs, and additional certifications
* Maintain strategic relationships with CDW's data center partners
* Meet regularly with other ITS coworkers to collaborate and discuss go to market strategy
* Attain role level certifications both within their focused and adjacent disciplines
* Customer Facing Engagements with customers to uncover their business needs and relevant solutions
* Discusses solutions at a conceptual level with customers and potential customers
* Through discovery with customers, uncovers related solutions beyond the original data center scope
* Explores additional solutions opportunities through services agreements including hosted, managed, and cloud
* Participates in CDW events on business-focused data center solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Teams, etc.)
* Provides Account Managers with best practices and guidance on how to most effectively uncover and communicate solutions and services opportunities
* Counsels Account Managers on foundational data center knowledge and competitive landscape
* Explains features, benefits, and technical specifications of advanced products and solutions within discipline
* Explains conceptually how technologies are installed and implemented for customers
* Follows up and responds to questions regarding registrations, pending deals, and escalation needs
* Registers and manages customer proposals in partner registration systems
* Reviews quotes and orders for accuracy
What We Expect of You
* Associate's Degree or equivalent work experience
* Knowledge and proven success of engaging and working with sales teams
* Ability to execute on territory goals and metrics
* Ability to adapt and change to the business needs of the practice and team coverage model
* Strong oral and written communication skills
* Ability to think creatively and come up with proactive ideas that will increase sales
* Strong passion for learning and teaching others
* Strong problem solving skills
* Motivated and self-starting
* Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
* Current CDW Coworker, is a plus
* Bachelor's Degree, is a plus
* Proven success and experience selling data center solutions and services, is a plus
* At least 2 of the following Technical Accreditations and/or Certifications: CompTIA Server+, CompTIA Cloud+, HPE CDCP, Dell EMC DCA / DCS, Nutanix Certified Associate, NetApp NCTA, or VMware VCTA, is a plus
* Pay range: $ - $ depending on experience and skill set Base pay range: $52,000 - $95,300 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Backup And Disaster Recovery
Colocation
Data Center Solutions
Hybrid Infrastructure
Public And Private Cloud
Servers
Storage
Virtualization
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