American Express Global Business Travel
Specialized Travel Consultant- Sullivan & Cromwell
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
American Express Global Business Travel (Amex GBT) is seeking a Dedicated Specialized Travel Consultant to provide exceptional, high-touch travel management support to Sullivan & Cromwell. This role serves as the primary point of contact for key client stakeholders and travelers, balancing strategic client relationship management with hands-on traveler care. The successful candidate will be instrumental in ensuring seamless travel experiences while maintaining operational excellence and client satisfaction.
Key Responsibilities
Client Relationship
Serve as the primary point of contact for all Sabre-related inquiries, including historical pricing, PNR invoicing, and unused ticket management
- Manage and organize the shared inbox throughout the day, monitoring for critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns
- Provide responsive support to Committee members and their assistants with travel bookings
Travel Operations & Coordination
- Coordinate comprehensive invoice reconciliation for:
- Personal expenses (First/Business Class)
- Seat charges
- Refunds
- Accounting reconciliation emails
- Manage third-party billing and secure hotel folios for client reconciliation
- Update and maintain accurate travel profiles through Connect Profile
- Manage rooming lists and event logistics from initiation through completion
- Provide Sabre GDS system support and technical guidance to travel consultants
- Assist with mid-office QC rejects and ticketing inquiries
- Assist supervisor with orientation and onboarding of new team members
- Provide guidance on travel operations specific to Sullivan & Cromwell SOP
- Support team members across all aspects of the client account
- Perform daily updates to Out of Office messaging
- Proactively follow up on all outstanding issues and concerns
Required Qualifications
- Minimum 5 years of travel industry experience (Law Firm Experience Highly Preferred)
- Proficiency in Sabre GDS with demonstrated expertise
- Case email (Salesforce) experience and comfort with travel management systems
- Client-facing online booking tool support experience
- Excellent communication skills – both written and oral
- Strong problem-solving abilities with capacity to identify root causes and recommend solutions
- Demonstrated leadership skills with ability to mentor and train others
- Proven ability to manage multiple projects simultaneously in a well-organized manner
- Strong attention to detail and analytical skills specific to travel operations
- Ability to work effectively under pressure while maintaining flexibility and composure
- Excellent interpersonal skills and relationship-building capabilities
- Deep understanding of travel operations, systems, and industry best practices
- Commitment to excellence with drive to exceed role requirements and achieve results
Location
New York, United States
The US national base salary range for this position is from
$46,200.00 - $85,800.00The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
