Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
Job Description
As the Sr. Competitive Intelligence and Enablement Manager, your mission is to act as the go-to expert on competitive offerings, enabling our Go-To-Market (GTM) teams to win more deals and retain customers. This role balances competitive intelligence, integration management, and product enablement, ensuring GTM teams are equipped with the knowledge and resources they need to succeed.
You will also manage the inbound integration request process, ensuring that integration opportunities are prioritized and executed efficiently in partnership with Solutions Engineering and Product teams. Additionally, you'll deliver training on competitive strategies and integrations to keep GTM teams sharp and aligned.
This role is ideal for someone who thrives at the intersection of strategy, enablement, and execution, with a passion for staying ahead of the competition and empowering teams to succeed.
This role is fully remote in North America.
Primary duties
- Act as the internal expert on competitor offerings, equipping GTM teams to position and differentiate our solutions effectively.
- Partner with GTM leaders to design and execute revenue-generating competitive plays, focusing on increasing win rates and reducing churn.
- Manage the inbound integrations request process, evaluating and prioritizing requests based on strategic impact and business value.
- Partner closely with Solutions Engineering to assess, execute, and track progress on integration opportunities.
- Deliver training and enablement sessions to GTM teams, covering competitive strategies, integrations, and advanced product use cases.
- Maintain and update competitive resources, including internal battlecards, feature comparison charts, and competitor analysis decks.
- Conduct win/loss analysis and maintain competitive reporting, using insights to inform strategy and enhance GTM effectiveness.
- Identify opportunities for deeper product enablement and develop resources or programs to help GTM teams maximize the value of Postscript’s capabilities.
- Stay up to date on key events, regulations, and industry happenings in eCommerce and SMS & email marketing that affect our customer base
What We’ll Love About You
- Bachelor’s degree.
- 2-3 years of experience managing competitive intelligence, product enablement, or integration processes.
- Proven ability to design and deliver enablement programs for GTM teams.
- Strong communication skills with experience writing talk tracks, GTM documentation, or customer-facing materials.
- Exceptional stakeholder management skills, with experience partnering across GTM and Product teams.
- Analytical mindset with attention to detail and the ability to manage multiple projects concurrently.
- Nice to have: eCommerce or SaaS experience, particularly in SMS and email marketing.
What You’ll Love About Us
- Salary range of USD $128,000-$146,000 base plus significant equity (we do not have geo based salaries)
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Work from home (or wherever)
- Fun - We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance
What to expect from our hiring process:
- Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
- Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
- Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
- Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
- Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
- Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
- Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
