Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.
Senior Manager, Product Excellence
About us
WEX, Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions.
It’s a really exciting time to be part of the WEX Digital Team - we’re growing our strategy, product, innovation, and AI teams in order to build the digital software and platforms of the future. You’ll be in the thick of the action, helping drive our Digital agenda and strategy to create long term growth and deliver products that delight our consumers. We are seeking a visionary leader to elevate and lead WEX’s Digital Center of Excellence (CoE). This role will be responsible for driving the transformation to a product-centric operating model, aligned with best in class product and software development principles across our organization.
The ideal candidate will be both a strategic thinker and an execution-focused leader, enabling WEX’s transition to a more agile, customer-focused, and scalable product culture. You have demonstrated experience in leading large-scale transformations, moving organizations from project-based to product-based operating models. You are passionate about developing and mentoring product managers and digital teams (Data & Analytics, Design, Product Marketing, Innovation Incubator), ensuring they have the tools, skills, and mindset necessary to drive continuous innovation and customer-centricity. This role will report into the Director, Innovation & Enablement as a key enabler to the Chief Digital Officer and associated Digital teams.
About the Role
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Lead WEX’s transformation to adopt and live the product operating model, focused on increasing product development velocity and time to outcomes
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Translate the product operating model best practices into a roadmap for implementing a scalable product operating model including defining and developing key tools, artifacts, and processes and the path to become a top quartile company.
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Build and maintain a framework for consistent product operating model excellence, including metrics, governance, and best practices, including a process for tracking progress against goals, employee engagement with training and measuring impact
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Develop and support the efforts to reimagine traditional product operating model practices with the use of AI, starting by focusing on product managers
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Own the change management process in partnership with HR to ensure smooth adoption of the product operating model across WEX
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Champion a product-driven, AI-first mindset across the organization, from strategy to execution
Must Have Attributes and Experience
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10+ years of experience ideally with 1-3 years of experience in product management; experience in AI a plus
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Product Management Enablement: Experience enabling product managers, providing them with tools, processes, and guidance to succeed.
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Product Operating Model Expertise: Knowledge of product management best practices
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Cross-Functional Leadership: Proven success in partnering with engineering, design, and commercial teams to create a cohesive, product-driven culture.
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Change Management Expertise: Demonstrated ability to lead large-scale change initiatives, ensuring smooth adoption of new processes, mindsets, and ways of working within a complex organization.
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Strong Communicator: Ability to communicate both with senior leadership and across the organization, including strong slide-making and written communication / email skills
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Coaching and Mentorship: Experience mentoring product managers, helping them develop critical product management skills and foster ownership over their own product areas.
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Project Management: Experience taking strategy to execution, with a bias for action and sense of urgency.
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Technology and Tools Proficiency: Familiarity with modern product management tools and platforms that streamline product discovery, delivery, and measurement.
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Transform with AI: Expertise in leveraging AI to transform and optimize product management processes, driving efficiency, insights, and innovation through AI tools and methodologies.
Equal Opportunity Employer/Vets/Disability
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $132,000.00 - $175,000.00
