At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Sr. .NET Developer? Globe Life is looking for a Sr. .NET Developer to join the team!
In this role, you will be responsible for providing technical support and guidance for system applications, as well as creating requested system enhancements. The Sr. .NET Developer is also responsible for analyzing, designing, developing, implementing, and supporting new and existing applications and services. We are seeking a candidate who is strong technically with a desire to grow their leadership skills.
This position requires someone who operates with a high sense of urgency, has strong communication skills, understands technology, and can help manage client relationships. The role is responsible for ensuring resources, knowledge, processes, and tools are in place to deliver application support services. The scope of work includes ticket management, triage, and L1/L2 technical support for end-users, applications, and the cloud.
This is a remote / work-from-home position.
What You Will Do:
- Serve as the senior developer for the analysis, troubleshooting, and evaluation of technology issues, as well as design, development, implementation, and support of applications.
- Report and document problematic issues and escalate accordingly.
- Solve mid to high-level technical issues ranging from general software questions to advanced machine interface or 3rd party integrations.
- Track and maintain customer service requests and work orders.
- Work with internal and external users, developers, and testing teams as needed to ensure the team is delivering value to the business.
- Serve as a day-to-day contact for clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting a playbook for success.
- Communicate fluently and effectively both formally and informally. Able to speak with a business and technical orientation when appropriate.
- Help create new knowledge center articles & tutorials with screenshots to assist the client.
- Identify team process gaps and work proactively to close them.
- Identify improvement opportunities and create actionable recommendations.
- Reviewing and maintaining standard operating procedures for team processes.
- Assist the manager with establishing and managing SDLC standards.
- Help onboard and mentor other team members, may supervise.
- Participate in or perform performance reviews of other staff members as applicable.
- Participate in architectural reviews withthe Solutions Architect.
- Demonstrate leadership; Both technical and non-technical.
- Work under broad direction.
- Establishes milestones and has a significant role in the delegation of responsibilities.
- Rapidly absorbs most technical information and communicates effectively at all levels to both technical and non-technical audiences.
- Understands the available standards, methods, tools, technologies, and applications relevant to their own specialism and suggests alternatives to the norm.
What You Can Bring:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or other related field; or equivalent work experience
- 7+ years of Technical Support or equivalent experience
- 9+ years of recent hands-on software development work experience in RESTful API, C#, .NET, Entity Framework, MVC, WCF, Web Services, XML, AWS
- Experience developing & monitoring project work plans and interacting with senior management.
- Proven experience in meeting deadlines and managing multiple priorities.
- Excellent communication skills, both verbal and written, including presentation skills.
- Quickly analyze situations, identify solutions, and make clear and informed recommendations
- Effectively handle several diverse and potentially complex problems at the same time
- Able to understand how end users utilize their applications.
- Successfully manage workload to deliver quality deliverables that meet requirements and timelines.
- Effective resolution and de-escalation tactics to address issues without the need to escalate to [Sr.] Manager in all cases
- Understands when to notify [Sr.] Manager of issues that impact productivity or the ability to meet expectations.
- Must have effective organizational and multi-tasking skills.
- Ability to translate complex concepts for a variety of business and technical audiences to confirm understanding
- Strong conceptual, analytical, problem-solving, and troubleshooting skills.
- Excellent written and verbal communication skills with project team and client resources.
- Bilingual (English/Spanish) a plus.
- Core Technologies:
- .NET (C#, ASP, MVC)
- Test Driven Development
- Object Oriented Development
- Knowledge of Microsoft's .NET framework.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
