About the Role:
Grade Level (for internal use):
10
The Team:
The Production Systems Support (PSS) team handles the creation of over 2,000 XpressFeed financial data packages, with a focus on troubleshooting, incident management, and problem resolution across diverse systems. Key responsibilities include on-call production support, service request fulfillment, and infrastructure configuration management. The team also manages infrastructure migration, disaster recovery planning, and testing, ensuring high availability. In addition, PSS utilizes advanced Site Reliability Engineering practices, including automation and notifications.
Responsibilities and Impact:
- On-Call Production Support: Provide troubleshooting expertise, incident, and problem management, ensuring minimal system downtime.
- Service Request Fulfillment: Support internal groups by fulfilling service requests promptly and efficiently.
- Infrastructure Configuration Management: Oversee and maintain infrastructure configuration, ensuring optimal system performance and scalability.
- Knowledge Management: Write and maintain comprehensive technical documentation for team training and operational procedures.
- Infrastructure Migration Planning and Support: Plan, implement, and validate infrastructure migrations to ensure seamless transitions with minimal disruptions.
- Disaster Recovery Planning and Testing: Implement disaster recovery strategies, including testing and failover implementation, to ensure high availability and business continuity.
- Site Reliability Engineering (SRE): Utilize advanced notification systems and automation to monitor and maintain the reliability of production systems proactively.
What We’re Looking For:
Basic Required Qualifications:
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Candidates should have at least five years of professional experience in roles such as cloud engineering, DevOps, or Site Reliability Engineering (SRE).
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Technical Operations Expertise: Act as a TechOps team with in-depth knowledge of AWS services to optimize cloud-based systems and infrastructure.
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Terraform as Infrastructure as Code (IaC): Hands-on experience with Terraform for managing infrastructure deployments and automation.
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EKS Hands-on Experience: Proficiency in Amazon EKS (Elastic Kubernetes Service) to manage containerized applications and services.
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Proficiency in working with configuration management tools such as Ansible, Chef, and Puppet.
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Outstanding communication skills, with the ability to convey complex technical concepts to diverse audiences.
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Strong problem-solving skills and the ability to work collaboratively in a fast-paced environment.
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Demonstrated ability to learn new technologies quickly and integrate them into existing systems.
Additional Preferred Qualifications:
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Good to have industry-recognized cloud engineering qualifications and certifications, such as AWS and/or Terraform.
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Proficiency in scripting languages such as PowerShell, Bash, and Python.
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Proficiency in both Windows and Linux operating systems.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
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Health & Wellness: Health care coverage designed for the mind and body.
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Flexible Downtime: Generous time off helps keep you energized for your time on.
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Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
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Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
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Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
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Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
Top Skills
S&P Global Calgary, Alberta, CAN Office
Calgary, AB, Canada
