Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
About the Team
The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support.
About the Role
Clari is seeking a Product Specialist to build deep knowledge in the Forecasting area of our product, develop thought leadership on best practices, and drive customer engagement for that part of the Clari platform. This role is perfect for someone who loves learning the ins and outs of how a product works and understanding not only the technical details but also the business use cases and value. You also get excited about working closely with our customers who want to be early adopters of new products. You’ll partner closely with Product Managers as well as the Professional Services, Customer Success, and Technical Support teams.
At Clari, our mission is to transform our customer’s revenue operations to be connected, efficient, and predictable - and our Customer Success team sits at the heart of this goal. As a CSM, you will act as the trusted, strategic advisor to our customers on how to optimize their revenue processes with Clari, use your product expertise to help solve their revenue-related challenges, and drive adoption in service of our north star of retention. Come be a vital part of Clari’s “one with customers” continued success!
This is a fully remote opportunity and can be worked from any location in the United States.
Responsibilities
- Act as the Subject Matter Expert (SME) group for Analytics & Data Science: Each customer-facing team has an SME representative (Sales Engineering, Implementation, CSMs, Support, etc.). You will set the meeting cadence, facilitate SME meetings, support the enablement of the SMEs, and foster collaboration
- Consult Customers: Advise customers on best practices and support them to maximize the value they are getting from that part of the platform
- Champion beta rollouts: Partner closely with Product & Engineering to drive early roll-outs of new products and features within the Revenue Intelligence product area
- Develop playbooks: Build playbooks for successful rollouts of the Analytics & Data Science products and champion new use cases
- Drive adoption: Develop & execute programs to drive adoption for the Analytics & Data Science product areas
- Voice of the Customer: Partner closely with the Product team to ensure learnings from customers & customer requests are factored into the product roadmap
- Thought leadership & documentation: Develop & document best practices to help scale knowledge across the revenue team and ensure product documentation is up-to-date
Qualifications
- 1+ yrs of proven experience in Customer Success, Implementation, or Sales Engineering at Clari, with 5+ yrs overall experience in one of these fields, or similar
- Experience with BI, AI and Data Science is preferred
- Extensive SFDC knowledge is required
- Superior communication skills
- Strong project management, quantitative, and analytical skills
- Team player enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
Perks and Benefits @ Clari
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well-being and professional development stipends
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
It is Clari’s intent to pay all Clarians competitive wages and salaries that are motivational, fair, and equitable. The goal of Clari’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay and grow at Clari.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to specific work location, skill set, depth of experience, education and certifications.
The salary range for this position is $115,000 to $165,000. The compensation package for this position also includes stock options and company-paid benefits, including well-being and professional development stipends.
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You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.
Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you!
