HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Program Manager to manage the product lifecycle processes for large cross-functional Provider Programs and drive towards successful product launches.
This is a pivotal role that works on multiple programs and coordinates efforts across the company – product management, sales, marketing, engineering, operations, and others – to ensure teams are aligned and working towards aligned goals and milestones for big bet initiatives. The key success for this role is measured by smooth product launches and positive impact in the market. Opportunity awaits the right person eager to fuel HHAeXchange’ s growth and profitability with a focus on communication, problem solving, coordination, and holistic release plans to achieve product excellence and delight our customers.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Essential Job Duties
- Accountable for enterprise program management for product-related programs/initiatives
- Nurtures cross-functional organizational alignment and accountability
- Facilitates and drives necessary resource planning and capacity assessments
- Conducts the risk management and scenario planning and develops contingency and/or risk mitigation plans
- Develop, manage, coordinate, and drive program plans for successful product development, and large strategic projects, in collaboration with cross-functional teams
- Viewed as the cross-functional development partner you will facilitate technical discussions and be a thought leader during product reviews and be responsible for designing and executing process which facilitates product-related goal setting, decision making and business impact.
- Develop and manage end-to-end project plans and ensure on-time delivery.
- Track program performance with key metrics and communicate program status to stakeholders, with accountability to drive timelines, deliverables, issues, risks, and dependencies
- Develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of large company initiatives
- Partner with project sponsors to define and manage scope, assumptions, and constraints to ensure projects are aligned with business goals and strategies
- Perform risk and change management on all projects
- Responsible for proactive oversight of change management processes to communicate and reset expectations to project scope, schedule, and cost baselines
Other Job Duties
- Other job duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- 10-25% travel, including overnight travel
Required Education, Experience, Certifications and Skills
- 8+ years of experience managing large cross-functional initiatives from inception to launch
- Bachelor’s Degree in Business, Computer Science, or Communications or a certification in Project Management or Lean Six Sigma.
- 5+ years of Program Management within a healthcare SaaS environment.
- Experience working within a Project Management Office, and collaboration with Product, Engineering, Marketing, Sales, Implementation, and Operations areas
- Experience describing features and/or system details and communicating technical information effectively.
- Expert-level communication skills with experience presenting to senior executive audiences
- Strong understanding of SaaS business model and Product lifecycle development processes
- Working experience with Product Plan, Jira, Confluence, or similar Agile software development tools
- Proficiency in Microsoft Office tools – Office, Visio, Excel, Project, and others
- Ability to build strong relationships with customers and internal team members
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
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