Essential Duties and Responsibilities:
Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.
Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.
Manage vendor relationships, including ServiceNow partners and system integrators.
Develop and maintain detailed project plans, timelines, and budgets.
Ensure alignment with enterprise architecture, security, and compliance standards.
Drive change management, training, and communication strategies to support adoption.
Monitor program performance, manage risks, and resolve issues proactively.
Provide regular updates to executive leadership and key stakeholders.
Education and/or Work Experience Requirements:
7+ years of experience in program or project management.
At least 3 years experience leading ServiceNow implementations.
PMP, ITIL, or ServiceNow certifications are strongly recommended
Preferred Qualifications
Experience implementing ServiceNow in a utility or energy sector environment.
Familiarity with regulatory and operational requirements specific to utilities.
Knowledge of integration with legacy systems and data migration strategies.
Knowledge, Skills & Abilities (KSAs):
Knowledge and Abilities
Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and HRSD.
Strong leadership and stakeholder management skills.
Experience managing cross-functional teams and third-party vendors.
Excellent communication, organizational, and problem-solving skills.
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Commitment to quality, reliability, and continuous improvement in support of mission.
Technical Skills
Knowledgeable about project management standards and methodologies (waterfall and agile)
Knowledgeable about financial forecasting and analysis
Knowledgeable about SDLC methodologies
Certifications (Preferred)
PMP, ITIL, or ServiceNow
Salary Range
$44.65 - $74.42 USD (Hourly)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
