For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Essential Duties and Responsibilities:
Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties
Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
Support and facilitate ongoing training for caregivers to enhance their skills
Ensure caregivers are up to date in their licensing and compliance
Serve as a point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources
Maintain accurate records, ensuring that caregiver profiles, timekeeping, and availability are kept up to date. Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
Schedule client visits according to care plans and staff availability
Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
Understand client and caregiver schedules, including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines
Meet caregiver retention guidelines, and develop and implement retention improvement plans.
Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
Comply with all relevant health and safety regulations to maintain a secure workplace for all staff
On-call and after-hours support as needed
Additional duties as assigned
Required Skills, Education, and Certifications:
Two (2) years of experience in health care, elder care, social work, or related industry is preferred
One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred
Ability to multitask, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
Computer proficiency and the ability to document timely and accurate notes in the system
Physical Requirements:
Ability to travel approximately up to 10% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand, and walk for prolonged periods of time throughout the workday
Ability to use standard office equipment
The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Benefits for full time employees
Extended Health Care (EHC)
Dental Care (DTL)
Employee Basic Term Life
Employee Basic Accidental Death and Dismemberment (AD&D)
Dependent Basic Life Term
Wellness Program
Perks & Savings Program
Employee Assistance Program
Mental Health Support
Vision Care Discounts
Teladoc Health
Drug Compatibility Testing
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This job is posted for an existing vacancy. Due to the nature of our business, the specific details and requirements stated above may change based on evolving client needs.
We use artificial intelligence for various business purposes, including gathering information and streamlining communications. However, we do not use artificial intelligence to screen, assess, or select applicants for this position.
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