Supervisor, Ops, Transport

Position Summary:

We are looking for someone with a passion for Operations Leadership for a position in our Calgary Flight Kitchen. If you have strong leadership skills and high-level labour planning experience, this is an opportunity to take your career to the next level.  Reporting to the Manager of Transportation, the Transportation Supervisor oversees the day-to-day operations of our Transport Team which is comprised of a team of Drivers that work in an extremely time sensitive industry. You will be working with your peers and team leads to ensure our goals around safety, security, on-time performance, and efficiency are met.  As we are a 24hr/day, 7 days per week operation, you must be able to work various shifts including nights, weekends, and holidays. 

Why work for us?

• no waiting period for medical or dental benefits
• RRSP matching
• subsidized meals
• free parking
• free access to an employee assistance program
• employee discounts to Good Life Fitness, TELUS Mobility, Dell Computer, Rogers, Bell Mobility

Essential Duties and Responsibilities:

• Responsible for supervising, labour planner, team leads and drivers.
• Responsible for employee development and retention
• Responsible for performance evaluation, coaching, counseling, and preparing corrective action for employees and liaises appropriately with HR and other supporting departments.
• Develops, recommends, and implements short- and long-term goals for the department.
• Validates daily / weekly labour schedule and confirms operation is executing on the plan.
• Performs airside ramp safety audits to ensure all relevant SOPs are being followed.
• Ensures that all employees are in compliance with Transport Canada, and YYC Airport Authority security and badging requirements.
• Responsible to ensure the fleet is maintained to company standards including regular interior and exterior cleaning.
• Responsible for safety, quality, and compliance with airline customer & regulatory requirements as well as company policies and procedures 
• Constantly strives to meet or exceed all financial goals related to labour utilization and expenses.
• Prepares management reports (ex. Incident reports, labor reports, delay reports etc.) as required.
• Trains and monitors employees on Gate Gourmet standard operating procedures to ensure maximum safety and productivity.

Education:

• Diploma/Degree from accredited post-secondary institution – ideally with a focus on business or operations management - OR High school diploma combined with commensurate supervisory experience.

Work Experience:

• 2+ years supervisory experience working in a labor-intensive operation.
• Previous experience supervising unionized employees is strong desirable.

Job Skills Required:

• Must have the ability to pass Transport Canada security screening to obtain and maintain a Restricted Area Identity Card (RAIC)
• Must have the ability to obtain and maintain an Airside Vehicle Operating Permit (AVOP license) to drive airside while managing operations.
• Strong and effective leadership skills, and the ability to successfully manage a staff of 100 plus hourly employees.
• Current or previous labor relations experience is a plus, but not required.
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to train the employee group on Gate Gourmet standard operating procedures and airline customer requirements as required.
• Ability to provide both corrective and positive feedback to employees daily.
• Ability to work with multiple departments to ensure a smooth flow of work from start to final delivery.
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational and analytical skills required.
• Strong written and oral communication skills
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Basic computer skills with working knowledge of Microsoft Office products required.