At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.
JetBrains Console is a cloud-based service that helps organizations manage JetBrains products and services with a focus on adopting AI-powered development tools. It provides centralized management, usage-based billing, and visibility into AI consumption patterns.
As adoption grows, we are looking for the first support engineers on the team to provide better service to our new customers.
As part of our team, you will:- Provide technical support via a help-desk system, community forums, and an issue tracker.
- Maintain a support knowledge base to ease future troubleshooting.
- Be a bridge between customers and team members, exploring the peculiarities of their IT landscape and identity management practices in order to provide valuable input and help the team steer product direction.
- Help internal JetBrains teams integrate the identity management into their products and services.
- At least 2 years (preferred) of experience in customer support.
- Excellent spoken and written English skills (B2 or higher).
- Technical troubleshooting abilities.
- The ability to self-manage.
- Good communication skills.
- Experience with the basics of Linux administration: Bash, grep, SSH, curl, and other common utilities.
- At least basic knowledge of Docker and K8S.
- Experience with the basics of networks and protocols: DNS, HTTP.
- Knowledge of OAuth, SAML, LDAP, and Active Directory.
- Hands-on experience with Okta, Entra ID, Keycloak, or Ping Identity.
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