Labelbox is the data factory for generative AI, providing the highest quality training data for frontier and task-specific models. Labelbox’s comprehensive platform combines on-demand labeling services powered by the Alignerr community of highly-educated experts, who span all major languages and a diverse range of advanced subjects. They are available on-demand to rapidly generate new data for supervised fine-tuning, RLHF, and more. Labelbox’s software-first approach delivers unmatched control and transparency into the labeling process, leading to the generation of high-quality, consistent data at scale.
Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.
About the Role
As an Alignerr Support Specialist, you will be the frontline of communication for our Alignerrs, ensuring their experience is optimal. You will handle inquiries through Intercom, escalate complex issues to the appropriate teams, and provide essential support to facilitate onboarding and daily operations.
Your Day to Day
- Monitor and manage inbound support queries through the Intercom platform.
- Provide timely and accurate responses to Alignerrs' questions and issues.
- Escalate complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
- Assist in the onboarding process of new Alignerrs by providing necessary information and support.
- Maintain a high level of service, adhering to response time and quality standards.
- Collaborate with cross-functional teams to enhance the support workflow and Alignerr satisfaction.
- Continuously update and utilize knowledge base and support documentation.
About You
- Experience in customer support or a similar role, preferably in a tech or service environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Familiarity with Intercom or similar customer support software is highly preferred.
- Passion for delivering outstanding customer service.
Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.
Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.
