What We Do:
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.
How We Do It:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
Reports To: Lead, Systems Administrator
About the Team:
Employee Technical Services (ETS) provides our employees with innovative and unified IT services. Supporting our dynamic and evolving environments, ETS operates collaboratively with IT Support and Systems Administration.
About the Role:
As Systems Administrator, you will provide design and support for technical systems and services used by our employees. You will participate in the strategic planning, R&D, budgeting, implementation, and operation of our corporate IT infrastructure for our ever-changing organization.
This is a fast-paced and challenging role, requiring a keen ability to assess, prioritize, and appropriately respond to multiple (and often competing) tasks, requests, and projects. You will work closely with a diverse team of passionate and creative thinkers dedicated to their craft and mentorship, with a purpose to create amazing IT experiences for all our people.
In addition to supporting our growing organization with staff operating globally, we are always in pursuit of new value-driven approaches and technologies. We will be interested in knowing what you are learning, what you are passionate about, and where your curiosity will take you next.
Our team takes on a variety of important responsibilities, and we’re excited to have you bring your positivity and enthusiasm to collaborate with us in tackling them!
What you’ll be doing:
- Administration and support of IT systems and applications for in-office and remote employees.
- Implementing and managing on-premises and cloud applications.
- Resolving escalated end user IT support requests and assisting the IT Support with tickets.
- Providing remote office support and infrastructure administration when required.
- Coordinating and collaborating with internal teams and external partners on IT projects.
- Creating and maintaining systems documentation for audits and training.
- Providing skill development and mentorship to the IT Support team.
- Working with Risk and Compliance and other teams on security and compliance initiatives as related to the employee IT environment.
- Contributing to and participating in the strategic planning process for ETS.
- Analyzing and tracking hardware and software licensing, support, and renewals.
- Administering, and monitoring the M365 platform, Entra ID, and on-premises Active Directory.
- Performing systems, security patching, and upgrades.
Core Technologies You’ll Work With:
- Active Directory services, ADFS, Entra ID and Enterprise Applications
- M365 Enterprise, including Exchange Online and Power BI, SharePoint
- Microsoft Defender for Endpoint/Cloud, Sentinel and Azure Updates
- Configuration, Patch and Device Management Systems (MS SCCM and WSUS, Intune, JAMF)
- Audio & Video Conference Systems (Teams and Teams phone)
- Business and productivity systems (e.g., Confluence Cloud)
- Enterprise cloud applications (e.g., Salesforce, DocuSign, Slack, Miro)
- Network topologies (FortiGate, Azure network, Cisco)
What We’re Looking For:
- 1-3 years' experience in a similar role, preferably in the high-tech or SaaS industry.
- Windows and Active Directory system administration.
- M365 Enterprise administration, including Security and Compliance, Data Governance, Data Loss Protection, Mail Flow & Data Privacy.
- Experience managing Voice, Telephony and Video Conference platforms (Teams phone).
- Strong time management skills with the ability to be self-directed and thrive in a fast-paced and dynamic environment.
- Experience working under change management, SOC2, SSAE, ISO27001 and other compliance regulated environments.
- Ability to lead technical discussions and projects in an organized, collaborative, and inclusive manner.
- Recent Microsoft certifications (e.g., AZ900, MS900) or CompTIA certifications (e.g., Server+, Network+, Security+) – nice to have but not required.
What We Offer:
- Begin your journey with a competitive starting salary!
- Enjoy peace of mind with a comprehensive benefits package for you and your entire family.
- Embrace work-life harmony with a flexible hybrid working environment and our trusted vacation and trusted sick program.
- Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
- We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
- Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.
- Give back with up to 6 days of paid time off annually for volunteering or personal learning.
- We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!
What is an iQer?
An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!
If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.
The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.
Want to Join the Team?
If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
You can view our privacy policy at https://iqmetrix.com/legal/internal/employee_job_applicant_privacy_policy.
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