Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.
Job Title:
Team Lead with GermanJob Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
- Team Leader experience is mandatory
- Languages: German C1/C2 + English
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
Location: Hybrid
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
Time Type:
Full time2027-09-30Similar Jobs
Big Data • Fintech • Mobile • Payments • Financial Services
Own the vision and roadmap for Affirm’s consumer loyalty program, launching rewards, tiers, engagement loops, and redemption experiences. Lead program economics, experimentation, incrementality, LTV measurement, and reward optimization. Partner with Risk, Credit, Legal, Compliance, Finance, Marketing, engineering, and design to deliver compliant products and drive repeat usage, retention, share of wallet, and incremental GMV.
Top Skills:
AmplitudeClaude CodeCursorSQL
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Architect and own marketing data infrastructure, Databricks pipelines, Gold Layer tables, semantic models, and AI-enabled data products. Lead complex cross-team initiatives, translate ambiguous business needs into scalable solutions, ensure data quality and reliability, and mentor engineers and analysts. Build, evaluate, and monitor production LLM and agent systems while automating marketing and go-to-market workflows with AI. Partner with BI, Data Science, Marketing, Sales, and R&D teams to support self-service analytics and trusted business KPIs.
Top Skills:
Ai AgentsBigQueryClaude CodeCursorData WarehousesDatabricksDbtEltETLLakehouse ArchitecturesLlmsPythonSalesforceSemantic LayersSnowflakeSQLStreamlit
4 Hours Ago
Easy Apply
Easy Apply
Big Data • Fintech • Mobile • Payments • Financial Services
Leads Marketing and Consumer Privacy Engineering teams, developing engineers and establishing a shared operating model. Translates business and product priorities into engineering plans across logged-out web, experimentation, marketing integrations, attribution, measurement, consent, privacy experiences, and consumer data collection. Partners with Product, Marketing, Privacy, Legal, and Engineering stakeholders to deliver reliable, scalable, privacy-aware systems while balancing customer needs, quality, speed, and risk.
Top Skills:
AnalyticsAttributionAustralian Privacy ActCcpa/CpraConsent ManagementCookiesGdprInstrumentationMarketing TechnologyMeasurement SystemsTaggingWeb Experimentation
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
